What kind of work environment you like?
How much tax knowledge you have.
Asked how well I worked with ms office applications, and how I would deal with a difficult customer.
Are you willing to work shifts, and at different locations?
They don't really ask any
1. if the customer is angry how would you response to that client.
2. what was the best part of the level 1 course which i learned at h & r block
3. what you didn't liked about the course.