Gateway Casinos & Entertainment Ltd.
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Gateway Casinos & Entertainment Ltd. - Avis

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182 avis correspondant à votre recherche
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5,0
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J ai du demenager au Quebec.C est pour ca que j ai quitter mon emploi au Casino.
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5,0
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I would recommend this company to work for. The staff has the best crew. The company has a great benefit and pension package. The hours for part time could use a little work. The company shifts are not the best. I have been in this business for a long time. If you can’t work different shifts then this is not a job for you.
Points positifs
Benefits and pension
Points négatifs
Shift work, weekend 24/7 open
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1,0
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I worked with OLG before it went to Gateway. Under OLG it was a fun place to work, the atmosphere was great and we made a decent wage. When Gateway took over everyone was stressed out cause no-one knew if they would have a job the next day and just the way they ran things. They ran the place with the smallest amount of staff they could, you would go over above and beyond for them and they would turn around and treat you like garbage in return. They offered people that have been there since the place was opened buyout packages and generally treated people with little to no respect. They offered some people to come back but would come back as part-time, lower wage and no benefits. You can tell that they only cared about making a profit and not a care in the world for the employee. They took what was an awesome work environment and turned it into a very toxic one. My fellow co-workers were the best part of this job!
Points positifs
Co-Workers
Points négatifs
They don't treat the employees with respect
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4,0
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There was some very strict regulation of proper work procedures,
continual updates on latest work related information

some miss communication between upper management between and frontline workers.
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4,0
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Typical time at work is 9-5 but flexible.
Everyone is pretty dedicated, you can leave early if you finish your work but not much people do that.

I learnt a lot from my manager. Everyone in the team is pretty nice.
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5,0
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I enjoyed working for gateway entertainment and casino. Very entertaining environment, employee training and tips. Union workers are kind. The hours where cut back due to the forecast. I'm not disappointed, I required change so I left.
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4,0
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Always fun, at this job and always communicate with new people .
This job is very safe and secure.

Could grow fast if you are a hard worker

Lots of apportunty at this job.
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4,0
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Honestly working at gateway casinos is a great place to work it's very fast paced in the kitchen but you eventually adapt to the speed of what you are doing, hours do fluctuate which is hella annoying at times but overall good place to be
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3,0
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I worked for this company in their restaurant, Match Eatery and Public House, as a waitress. Serving in a casino sports bar was intense, and although they gave plenty of training and took me in with no serving experience whatsoever, you have to be mentally prepared to multitask every day, handle stressful work environments and be able to communicate effectively with your coworkers. I learned so much during my time there, from maintaining a professional outlook even if I had just handled multiple complaints, serving basics 101, how to use their electronic system to punch in orders, casino etiquette and what is expected/required of you and guests in a gambling facility, and so much more.
I would not recommend this job as a first time job as it definitely required some forms of customer service and stress management beforehand!! But, if you are looking to make amazing tips while serving and create a fun night life environment while maintaining the rules and regulations of the casino, I would recommend!
Points positifs
Large tips, plenty of hours
Points négatifs
stressful, management fluctuates all the time
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1,0
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This is a horrible place to work, the work culture is toxic and the Management Poor. You are just a # replaceable by another # that makes less. There are better places to work.
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3,0
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You enjoy working with most people there. But customers are not so nice especially when they are losing. Pretty stressful and late night work. The pay isn't that great either
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1,0
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If you can find employment anywhere else, take it. This is a last resort workplace.
You will experience stress. If you want to help people be better, stand out front and encourage people to not go in.


Lacking in:

Consistency

Training

Positive messaging

Longevity

Professionalism.
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3,0
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good place to work, nice people managment is great and will take the time to listen to you. free pop at work is also pretty sweet, great environment but bad hours
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3,0
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Hard work people I work with were great shot staffed all the time they expected you to do the work of 4 people. The cut back alot of staff. Team work was good untill all the cut backs.
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5,0
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I liked the people I worked with ...it was great and would have stayed at Gateway had I not had to move , which was beyond my control. I would like to get back to work at Gateway Casino in Abbotsford. I do plan on doing so .
Points positifs
Great tips
Points négatifs
Getting cut to 1 night from 2 scheduled nights
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Réponse officielle de Gateway Casinos & Entertainment Ltd.
9 mars 2020
Thank you for the great review. We truly value teamwork at Gateway as we know the difference it can make to have an awesome team supporting you every day.
1,0
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They allowed Bullying to happen to me for a solid year. Management fired 50+ of its Loyal employees in the last year and it’s all over the news. They have a Huge debt and expect their Employees to make up for all of it while cutting down their benefits and giving them minimum wage. Be careful of the Hr department they work for the devil I think. Pick any other casino to work at, not GV or Starlight!
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Réponse officielle de Gateway Casinos & Entertainment Ltd.
2 mars 2020
Thank you for taking the time to share your feedback. Gateway is a fast growing and energetic company operating within a dynamic industry. We provide a competitive total compensation package, which includes benefits, employee discounts and many growth opportunities across Canada. As with all businesses, we do appreciate cost saving initiatives, but our top priority is ensuring an exceptional customer and employee experience. If you have any suggestions on how we can continue to improve in this area, please feel free to reach out to the Corporate HR team at employment@gatewaycasinos.com.
1,0
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I worked at cascades in Kamloops. Let me tell you. This was an awful experience and I still have anxiety attacks from it. There was one manager in particular who bullied me NON STOP. Online, offline, any chance she could get. Spread the nastiest rumours about me. I went to HR, was clear HR was on her side. I was crying almost every single day because I was in so much pain because of her. She is an awful person and this is an awful company to condone this.
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Réponse officielle de Gateway Casinos & Entertainment Ltd.
24 février 2020
Thank you for your honest review - we apologize that your experience was not a more positive one. We hold our leadership team to a high standard and are constantly looking for ways to continue their growth and development in order to ensure motivated, engaged and productive teams. If you'd like to further discuss your experience with our Corporate HR team, please feel free to reach out at employment@gatewaycasinos.com.
1,0
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Since taking over casino operations in May 2017 Gateway has single-handedly destroyed the fun casino environment. OLG was not the most intelligent management when it came to running the Ontario casinos but they look like geniuses compared to Gateway. The Gateway management team are dis-respectful, dishonest, uneducated morons. Every department is now understaffed, dis-organized and poorly run. It is a complete gong-show operation. No loyalty to any long term employee at all. They simply want nothing more than part-time minimum wage employee's.
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Réponse officielle de Gateway Casinos & Entertainment Ltd.
11 février 2020
Thank you for sharing your honest review. We take the opinions of our employees, both current and former, into consideration when developing programs and making adjustments to operations. We have recently launched a new Corporate recognition program to ensure our employees are celebrated for their hard work, dedication and years of service. We have also been developing many leadership training programs designed to best prepare our managers for their difficult roles. We are looking forward to offering more opportunities for growth and learning as we continue to expand across the country, and are confident that our teams will continue to excel. If you would like to share any recommendations with our team as they constantly search for ways to improve our employment experience, please feel free to reach out at employment@gatewaycasinos.com.
1,0
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Not ideal workplace for anyone. Company only cares about profits. Even in its post profitable year ever, they laid off and terminated dozens of employees. Minimized other jobs . Look else where for reliable employment.
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Réponse officielle de Gateway Casinos & Entertainment Ltd.
11 février 2020
We are sorry to hear that your experience did not live up to the standards we strive for in our employment experiences. Our employees are a top priority as we know that their contributions and exceptional service are what make Gateway successful. While the seasonality of our business does sometimes affect us, and we do understand the impact that difficult business decisions have on our employees, overall we are a constantly growing company with many opportunities across the country. As we continue to look for opportunities to continuously improve our employee experience, we invite you to share any suggestions with our team at employment@gatewaycasinos.com.
3,0
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fast paced environment, lots of changes, entertainment, very busy with lots of employees. many different venues to work in. benefits provided if qualify
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Réponse officielle de Gateway Casinos & Entertainment Ltd.
13 janvier 2020
Thank you for taking the time to leave a review. The gaming and hospitality industry is fast-paced, dynamic and constantly evolving, making it exciting and energetic for our employees. We are constantly making changes to enhance the experience of both our guests and our employees and are growing quite quickly across the country, providing many opportunities to our team members.
2,0
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The majors problems are twofold. One has the potential for an effective solution, the other will require a radical upheaval.

Management. Gateway notoriously underpays supervisors and offers very little to enhance skills. Talented people do not usually stay for long.

Only those with limited management education are willing to accept the dollar above minimum wage salary. This approach of "just about good enough" hinders the quality of managers/leadership and is observed by patrons regularly.


Unionized environment. The union is as useful as a rotary dial phone. A majority of the long term workers will gleefully educate any listener "..the only reason I stay here is because the union protects my hours.."

The result of the position being guaranteed is one of apathy and arrogance. There is no incentive for team members to achieve excellence nor support each other.


For both reasons, the customers ultimately pay the price for an astonishing lack of customer care.


Leadership requires a major shake up, for better and for worse. Screen out those whom lack passion and prefer rest on their laurels.

Increase the base salary to attract better qualified people.

Raise the standard of internal training to continually refresh customer/people skills and management styles.


Dissolve the union. Start from scratch. Cherry pick those whose talent and passion separate the sheep from the goat.

Train those members to be solution oriented and continue higher training, should they demonstrate management potential.


Ultimately, these two items deeply impact the customers'
 - plus...
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Réponse officielle de Gateway Casinos & Entertainment Ltd.
13 janvier 2020
We really appreciate you taking the time to leave this detailed review and will be sharing it with our team to ensure your suggestions are heard. Our training team has been working hard to develop some outstanding leadership, new hire and customer service training opportunities to help all of our employees excel in their careers. We also offer a significant number of perks, employee discounts and benefits to accompany our competitive wages within each local market.
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2,8
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Notes par catégorie
2,5
Équilibre vie professionnelle / personnelle
2,9
Salaire / avantages sociaux
2,4
Sécurité de l'emploi / évolution de carrière
2,4
Direction
2,5
Culture d'entreprise