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Gatestone & Co. Inc
3,5 étoile(s) sur 5.
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Avis des employés pour Technical Support Representative chez Gatestone & Co. Inc

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3,4Équilibre vie privée/professionnelle

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30 avis correspondant à votre rechercheVoir les 516 avis
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Productive and good to get experience in industry

Avis en vedette

L'avis le plus utile, sélectionné par Indeed
Good company to get insight about the industry. Fair chance to get promotion if you keep your heads up. Make sure not to stuck at one position if you are career oriented.
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My boss is great, but the place sucks

Avoid working here if you can. My boss and my team are great, we all build each other up and help each other succeed. Above my boss's level is where the problems start. Money is really bad. Difficult to get your money for overtime, they constantly "forget" to add it to your paycheque. No benefits for first year. You're asked to come work from the office during Covid for really no reason and you have to pay for parking on site

Points positifs

Love my boss and team; interesting work

Points négatifs

Poor work life balance; poor pay; no benefits first year; you have to pay for parking onsite
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Micro management, Too many calls, always frustrated and angry customers bcs of long waits

All depends on the client, if they need will offer overtime if not then you will lack for hours They changed schedule many times after posting it and without noticeNo advancement for future, unless you want to be Team Lead with less pay ( Its on salary base where you work overtime but won’t get paid for that)Micro management - literally shadow your live calls and ask you to unhold or unmute etc ecen though you waiting for the support for 20 minutes (customers want to speak with supervisor very often)I can keep on going for this basically if you want to start career as customers service/technical support go for the experience

Points positifs

You can learn to deal with difficult customers and stressful situations

Points négatifs

Low pay/Dont ask for vacation or day off/ cant get preferred schedule
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Realtime example of micromanagement

General sign of micro management are as follow, 1. Resist delegating work2. Become overly involved in the work of their employees3. Discourage independent decision-making4. Ask for frequent updates5. Expect overly-detailed reports on a regular basis6. Look at every detail rather than focusing on the bigger perspective7. Prefer to be cc'd on every email8. Find that team members are usually demotivated9. Feel that if a task is to be done right, you/they should do it themselves10. Continually monitor the behavior and activities of employees to see what they are working onAll of the above applies in gatestone
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meh

They do not even have Coffee on-site. The management is not the "worst" will always try to be as difficult as possible. They have KPIs that are impossible to keep up. Almost 70-80% of their employees do not meet their benchmark. Better to work anywhere else. Not worth dragging yourself for minimum wage. If the same job was for about $20 then it might be worth it for some. A definite No. Force them to increase their wages and stop exploiting employees for pay that is less than an unskilled labourer.

Points positifs

Nothing

Points négatifs

Low-pay, Management pretends to take feedback.
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Won’t recommend working here

People are expected to work like robots, even in sickness. They can put you on part time schedule even if you were hired full time. Managers are double faced and they don’t care about your concerns. I am in regret that I ever worked here and eventually quit working here.
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Great place to work

Great place to work and a place that you will always be learning new things, Helping customers is very satisfactory and a working environment that makes me feel like I am apart of a family.

Points positifs

Flexible Hours that suits my need

Points négatifs

None i can recall at this time
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Work Culture and Environment is like no other!

While working so far, I haven't encountered any issues that would taint my perspective on Gatestone as the service they have provided has always been outstanding.

Points positifs

Good time, Culture, and working enviorment

Points négatifs

angry customers
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productive and fun work place

Productive and fun workplace environment, supportive leadership and very good and knowledgeable management. Good Benefit, multicultural work environment.Customer interactions are the best part of my day . The roles are very fast paced and 10-7 hour a day but we are compensated very well and the energy required came from your co workers and customers. I would recommend gate stone to anyone who is looking for employment in any field related to call centers, networking, telecommunications, and business management Gatestone is a great career path with many opportunities to grow and advance within your role

Points positifs

Opportunity to learn new software and management tools.

Points négatifs

fast paced
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Productive and Professional workplace

Gatestone is a very Professional workplace with the possibility to work with several individuals. The company has a fun environment and always looks out for their employees.

Points positifs

Short hours

Points négatifs

Work on holiday
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productive and awesome team always lending a helping hand.

here at gatestone in Belize , the team is an awesome, diverse, helpful. it's a growing company with a lot to offer in experience and putting your skills to the test. the company teaches values of being caring , being human, and understanding. a company worth working for on every aspect.

Points positifs

amazing work environment

Points négatifs

working holidays and important family events
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Good staff is supportive management is poor.

Overall all good work experience. Working environment is good and they offered inner job posting. But there is no much improvement in salary. Work schedules is no proper some time.

Points positifs

Good for beginners

Points négatifs

No such a growth for salary
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Very professional and loving place.

I highly recommend this company, due to the team work and environment that makes me feel like I am apart of a family. It is one of the best call center there is.

Points positifs

Easy to get along with, and is worth the mile.

Points négatifs

long hours doesn't worth the pay.
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Excellent working environment

Treat customer like gold. Deliver great and high level of customer service. Excellent in interpersonal communication skill in a professional environment with opportunities for growth and advancement

Points positifs

Fb, tv advertisement and IG

Points négatifs

Long hours
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Productive and Friendly Workspace

During my time here at Gatestone & Co, I have become advanced in call center ethics. Co workers are super collaborative. Everyone is always so willing to help so that the main goal can be achieved. Management is always so opened to suggestions. The environment is superb. It can become fast paced; however, it is not very stressful. I highly recommend Gatestone & Co if you are looking for a professional yet stress free place of employment.

Points positifs

Advancement Opportunities

Points négatifs

Compacted Training
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professional working place

At first i was skeptical about working at a call center but since i have been working at at gate stone it has been nothing short of a good experience for me,the managers and supervisors are super helpful and helps you to feel welcome and comfortable .

Points positifs

Great communication skills

Points négatifs

I dont have any cons
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Productive and Supportive work place

My favorite part about working for Gatestone is someone is always there to answer questions or assist with any help you need as quickly as possible !!

Points positifs

Salary and Breaks

Points négatifs

short hours at time
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All over good

Good company schedule should be straight and choice should be given to pick schedule at least timing . And also they should take stand for abusive customers .
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Big time cheaters, rude and arrogant people on support

They promise you to hire for technical support but put you to customer service. The support team are rude, arrogant and full of people who don’t have adequate knowledge. All support team members give different answers on a single situation. Some supervisors are so rude that you cannot talk to them. Treat you as if you are their slaves and working for free. Would never recommend a friend or an enemy to join this company.

Points positifs

None

Points négatifs

Rude people, random schedule each day
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hard

Not worthy of working , not satisfactory, tools and technologies are amazing but the leaders. favoritism and discrimination worked for three months and resigned
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Fast paced work environment

ggod to start one's career. management is very cooperative. work environment is friendly. lots of opportunities to grow within. colleagues are supportive.
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Note globale

3,5

D'après 516 avis
5
200
4
90
3
87
2
50
1
89

Notes par catégorie

3,4Équilibre vie professionnelle / personnelle
3,1Salaire / avantages sociaux
3,2Sécurité de l'emploi / évolution de carrière
3,3Direction
3,5Culture d'entreprise

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