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La note de bien-être au travail s'élève à 70 sur 100
3,3 étoile(s) sur 5.
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Avis des employés pour Collection Agent chez Gatestone & Co. Inc

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Titre du poste
Collection Agent74 avis
Lieu
Canada74 avis

Notes par catégorie

3,3Équilibre vie privée/professionnelle

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74 avis correspondant à votre recherche.Voir les 746 avis

Management-MICROMANAGING

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L'avis le plus utile, sélectionné par Indeed
Good workmates and job was alright. However it's when higher ups micromanage a team to the point that sometimes management have contradicting ideas making this job terrible.
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Will take your commission

I was going to get a 4000.00 commission when they decided to move me the day I was supposed to call a customer back to a different team so I wouldn't get my commission pay.

Points positifs

Cakes for birthday

Points négatifs

Will take your commission
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The toxic attitude made work more awful and stressful.

Making us work more than what we could handle is an outright abuse but management couldn't care less about that! The toxic attitude of the manager and senior made work more awful and stressful.
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Unappreciated and Stagnant Work Situation

The memories are undeniably unpleasant, to the point where I had to take a break from it all. Despite investing my time, skills, and efforts into the company, I was consistently undervalued and compensated inadequately. It was disheartening to see the founder's lack of appreciation for the hard work put in by the employees, leaving us feeling exploited and unacknowledged. His closed-mindedness hindered progress and stifled innovation, ultimately resulting in a stagnant work environment. It was disheartening to witness the dismissal of fresh ideas and suppression of creativity, solely due to the founder's unwarranted arrogance.
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The behavior and attitudes of the leaders fostered a constant feeling of dread and unease.

The atmosphere in the workplace was noxious and stifling, with the CEO operating like a tyrant, and the management staff made up of contemptible individuals who appeared to take pleasure in their oppressive conduct. Their behavior and attitudes towards the employees fostered a constant feeling of dread and unease, resulting in a significant rise in depression rates among the staff.
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Informations sur Gatestone & Co. Inc

Sur la base de 231 réponses au sondage

Points forts

  • Sentiment d'appréciation personnelle
  • Capacité à atteindre des objectifs personnels
  • Environnement inclusif

Professional and friendly work environment

As an employee I would highly recommend working for Gatestone & Co Inc. They have a great management team who are supportive,encouraging and recognize your potential for growth within the company. A professional yet friendly environment.

Points positifs

Hybrid and work from home roles and great management
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The management is a pain to deal with

Simply put, the management is a pain to deal with. The managers are very disrespectful towards most employees, and they don't talk to us properly. They always have that tone of dismay or disrespect whenever we communicate with them. Well, they make a good job letting us indirectly know that they hate talking to the employees. Pros: The employees here are a pleasure to work with. We work together like we're friends. But this sadly doesn't extend to the management.
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They hired a variety of ethnic groups race was not a problem

I liked the fact that race was not a problem; as long as you qualified you were hired; paid training and day; evening and night shifts were available to suit your schedule; facilities such as lunchrooms were kept clean; ttc buses were available right outside the building;

Points positifs

Various shifts are available to suit one's availability

Points négatifs

Productivity was rated on a daily basis;
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No work from home guyss!!! Its a lie

They try to attract people saying is remote but its not they put a bonus regarding your performance but theres no bonuses!!!! And no coaching !!!!! Lots of promises but none of them is actually respectedUnrealistic expectations from them please for the love of god dont go youll find better I promise
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They Don't Make it Easy To Work There

A million different policies in which none are followed, no job security, insane amount of work you are required to complete in a day for minimum wage. Management will throw you a bone just to make you think you can do it. I would not recommend this job to anyone.

Points positifs

Most of the co-workers are in the same boat as you, so they understand what you are going through.
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Management isn’t that good

The job itself is Extremely easy to do but mid management, supervisors transform this cool job into a nightmare by doing extreme micromanagement, BIASED supervisors by favorite some agents over the other’s by redirect the calls which include the accounts that has big amount of money to those agent’s and then complaining that the other agent’s aren’t collecting efficiently!You might be handling tremendous amount of customers and collect all the money you have to BUT the total promise amount you collect is no way near the amounts that has been made by other agents (who has been on the favorite list of supervisors)In addition to that, they will blame you for not collecting well!Salary was okay for an Entry Level agent. However they think they are the only one who offers this Salary while mostly all other agencies/Companies do!Co workers are nice and upper management are nice too i don’t even think they know what’s going on down there.If you are planning to work there just don’t trust your team leader or supervisors, JUST DON’T.Training wasn’t the best and also help after training especially first day on the floor is extremely bad of-course because of the mid management, they will always pretend they are busy doing other stuff, just go to the office and you will notice they are just hanging out here and there with each other.

Points positifs

Work from home, easy tasks, co workers

Points négatifs

You have to go one day a week (sometimes more) to the office and mid management
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Too much work could kill you

I was lonely and exhausted most of the time because of too much workload and a little down time. I had prioritize my health and my personal relationships or else, if I will continue working the way that I used to, would kill me. There's really no hope to have a healthy work-life balance here unless they decide to hire more people to split the heavy workload.
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Productive, functional

Great place to work, good environment, helpful, good pplTraining was great, helpful, instructor was professional and provided good tools for the job.

Points positifs

Paid breaks, 1 hr lunch

Points négatifs

No free parking, after 1 yr benefits
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Réponse officielle de Gatestone & Co. Inc

31 août 2021
Thank you for the review. We really appreciate it. Great to hear!

No future

I saw no future in this workplace. Everyone was busy all the times, and there was little learning involved in the job. I felt that the job was leading to nowhere. I just wasted a few months here.
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Its worth it. But if you have a family...

I had loved it. Also the training was very easy. I couldn't wait to see the applications and what kind of computer or maube laptop they were going to give us... It seems it was a laptop...Unfortunately I missed the occasion to keep going to this work place. My dog had a severe allergic reaction and it turned into an operation following by recovery period. It was unfortunate, but I had to withdraw myself.... if I could've done that 2nd week with the computer at home. I would be living the dream I guess!

Points positifs

Good salary

Points négatifs

Hard to compromise with..
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It's a normal thing here

This is all about performance, getting high evaluation scores, and getting results. Because of this, the pressure is so high and there's so much tension in every call. Most couldn't handle the job, this results is a high turnover rate. People come and go and it's a normal thing here.
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Calm and relaxing work space

company offers many great opportunities to move up from your position.Great working Hours two days off to relax. safe, secure and quiet working area.

Points positifs

long lunch

Points négatifs

small lunch area
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Amazing Workplace

What I enjoy most is the level of professionalism that I am exposed to Each day at work is a new experience that motivates you to do more.The perfect place to turn a job into a career.

Points positifs

You gain transferable skills.

Points négatifs

Overwhelming job demands
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productive and fun work place.

My experience at Gatestone was very professional , they are very responsive to your questions about different stuff and they have good quality training and productive materials to help grow as a company.

Points positifs

Having a job during the pandemic

Points négatifs

cannot eat snacks
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A Great Place to Work.

My time here has been rather pleasant, I have a great management team helping me do my work as best possible and to improve. There are also many opportunities here for growth which is the best thing about this job.

Points positifs

Great environment

Points négatifs

No snacks at work stations
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productive and fun workplace

A typical day at work is so smooth sailing and easy. The assistance is there, motivation, team assistance and the drive to succeed. I've learned that most customer's that calls in angry, is not really ANGRY!! they might have just been misinformed causing them to be upset and it depends on how you speak to them and how you offer to assist them that makes them trust and believe in you causing them to calm down. The management TEAM is so AWESOME!! there's no complaints there. The culture at the workplace of Gatesone is so diverse and accepting. To be honest the hardest part of the job is that it's very fluid, so rules and different processes are subject to change everyday and let me tell you...if you don't have good memory, you may tend to break some of them. the most enjoyable part of the Job is that the people here are AWESOME the salary is GREAT management is Awesome and there's a lot of other words that can describe the amazing work that they do.

Points positifs

maybe a little over time can be incorporated

Points négatifs

the hours or shifts available to work with can be adjusted to have different options
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Collection Agent chez Gatestone & Co. Inc

Estimation de salaire
17,95 $ par heure

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Note globale

D'après 746 avis

Notes par catégorie

3,3 étoile(s) sur 5 pour Équilibre vie professionnelle/personnelle
3,0 étoile(s) sur 5 pour Salaire/avantages sociaux
3,1 étoile(s) sur 5 pour Sécurité de l'emploi/évolution de carrière
3,2 étoile(s) sur 5 pour Direction
3,3 étoile(s) sur 5 pour Culture d'entreprise

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