Logo Gatestone & Co. Inc
La note de bien-être au travail s'élève à 70 sur 100
3,3 étoile(s) sur 5.
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Gatestone & Co. Inc

Avis d'employé sur Gatestone & Co. Inc

Not worth staying

The experience was reasonable at the start, the company was fairly welcoming and it was a smooth transition from my last job. After the training though, it became clear that this was not a place for me and that was the turning point. Callers screaming at you all day long for unfufilled tasks we had absolutely no control over since we only provide information apparently even though the number callers call to is made for customer service or to help them recieve their payment or fix something on their account. Also other departments we have to transfer callers to simply don't respond. I'm not sure if it was because there's was not enough agents or their devices weren't working or something else. There's no reason to argue with management or supervisors about it, first of all, you'd be lucky to have them assist you but if they do, they'll tell you the same thing everytime "our mandate is...blablabla" and you're left to deal with enraged people that believe we have control over their payments or accounts even though we don't. Then there's this thing where we can program a "callback" if they really want to the callers can speak a program agent that has control and is responsible for their payments and their application settings so they can fix their issue but it the turn around time is 40 f*cking days for a program agent to call them then the callers all loose their temper.Coming from someone who isn't bothered that much by customer service jobs, it's absolutely ridiculous the mental gymnastics my mind had to make because of how unorganized everything was setup. That 40 day - 
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An excellent atmosphere where people are treated with empathy and resoect

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good place to work atfriendly environment hours are not badhas some health benefits offers work from homemanagement easy to work withmust be bilingual
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Work life balance, no opportunities, unfairness

After years working there, no opportunities. They give no chances as well after mistakes, without evaluating either the employee made the mistake on purpose or not.
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Note globale

D'après 746 avis

Notes par catégorie

3,3 étoile(s) sur 5 pour Équilibre vie professionnelle/personnelle
3,0 étoile(s) sur 5 pour Salaire/avantages sociaux
3,1 étoile(s) sur 5 pour Sécurité de l'emploi/évolution de carrière
3,2 étoile(s) sur 5 pour Direction
3,3 étoile(s) sur 5 pour Culture d'entreprise

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