Gatestone & Co. Inc - Avis
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Superviseur (Ancien employé) - Gatineau, QC - 2 novembre 2018
Avis en vedette
L'avis le plus utile, sélectionné par Indeedbeaucoup de tache de travail differente. pas le temps de s'ennuyer
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Productive and good to get experience in industry
Technical Support Representative (Ancien employé) - North York, ON - 17 juin 2021
Good company to get insight about the industry. Fair chance to get promotion if you keep your heads up. Make sure not to stuck at one position if you are career oriented.
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Believe the reviews.
Supervisor (Ancien employé) - North York, ON - 16 juin 2021
Let's start with management : Upper management are only focused on their bonuses, cutting corners in every way possible to try and save $. Salaried employees have horrible benefits, hourly employees have to wait a year for theirs to kick in. Hours: The hours are terrible because there is no consistency, either you are cut hours as an agent or are overworked as a sup with no OT. Opportunities to advance : While there is room to grow from agent to TL, QA or sup...be weary because some posting never get filled.There are absolutely no benefits to working here. The Toronto office where I was located was just as toxic as the Montreal office. Even though everyone was perfectly capable of working from home, you were "encouraged" to stay in the office during a PANDEMIC. They have a wealth over health mentality when it comes to running a workplace and you will have no choice but to get out in order to preserve your sanity.VPs and Managers have no idea what they are doing, they are on a constant power trip and when you finally decide to leave they will do everything to try and get you to stay (including meeting the VP for the first time) except for repairing the work environment. Warning : Do not trust management. There is a lot of gossip and "rumours" that they try and sweep under the rug. Also, HR does nothing.
Points positifs
I would say that if you can make it here, you can make it anywhere.
Points négatifs
This is what I imagine prison to be like.
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This job was interesting.. to say the least.
Customer Service Representative (Ancien employé) - North York, ON - 8 juin 2021
Interview process was very easy... no thought put into it at all. I worked here under a contract, which means no benefits or job security. My co -workers were extremely friendly. Get to choose your shift for the most part, but will have to work one weekend day. Overall, it’s ok for temporary stay. if you don’t care too much for benefits, more pay or job security. The customers were always angry when calling in because the company we had a contract with sold used and damaged products to customers.
Points positifs
Fun/nice co-workers, easy job.
Points négatifs
Work life balance is nonexistent, terrible management, low pay, no benefits/job security.
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Normal call center type job with high call volumes
Information Officer (Employé actuel) - Montreal, QC - 20 mai 2021
Each day you'll be receiving sometimes over 40 phone calls per day from the public and you're expected to answer each call and keep the talk time to under 5 minutes which is stressful at times. Management is decent and they're willing to accommodate you for days off but each day feels long and tiresome due to the nature of the job.
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Realtime example of micromanagement
Technical Support Representative (Ancien employé) - Brantford, ON - 14 mai 2021
General sign of micro management are as follow, 1. Resist delegating work2. Become overly involved in the work of their employees3. Discourage independent decision-making4. Ask for frequent updates5. Expect overly-detailed reports on a regular basis6. Look at every detail rather than focusing on the bigger perspective7. Prefer to be cc'd on every email8. Find that team members are usually demotivated9. Feel that if a task is to be done right, you/they should do it themselves10. Continually monitor the behavior and activities of employees to see what they are working onAll of the above applies in gatestone
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meh
TSR (Employé actuel) - Brantford, ON - 7 mai 2021
They do not even have Coffee on-site. The management is not the "worst" will always try to be as difficult as possible. They have KPIs that are impossible to keep up. Almost 70-80% of their employees do not meet their benchmark. Better to work anywhere else. Not worth dragging yourself for minimum wage. If the same job was for about $20 then it might be worth it for some. A definite No. Force them to increase their wages and stop exploiting employees for pay that is less than an unskilled labourer.
Points positifs
Nothing
Points négatifs
Low-pay, Management pretends to take feedback.
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They just don't care about their employees
CSR - Customer Service Representative (Employé actuel) - Montréal, QC - 3 mai 2021
This is company is managed by executives who are only interested in their bonuses and pay. They couldn't care less about their agents. First of all, you only get benefits after working there for a year, and even then, the benefits you get are the strict minimum. It just pains me to see my colleagues having to pay high amounts because of normal health issues that anyone can have like visiting the dentist or buying medication. On top of that, you get paid so little for the stress that this company brings to you. They always look to cut corners and save as much money as possible even if it will make the life of their employees miserable. Again, they just don't care about your well being. Agents know that Gatestone is just a temporary job until you find something better....and that's not hard to do. I've never seen so many people leave a company after a short period of time.
Points positifs
easy to get in
Points négatifs
pay, no benefits, no advancement
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Productive, functional
Collection Agent (Employé actuel) - Montréal, QC - 3 mai 2021
Great place to work, good environment, helpful, good pplTraining was great, helpful, instructor was professional and provided good tools for the job.
Points positifs
Paid breaks, 1 hr lunch
Points négatifs
No free parking, after 1 yr benefits
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Poor communication.
Customer Service Representative (Ancien employé) - North York, ON (Canada) - 15 avril 2021
I didn't know much about the other departments as inter-departmental communication was discourage and seen as unproductive. I could only speak for my department. Hours were cut as punishment for not doing favor for management. They also cared very little for what their employees have to say.
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Emplois et carrières chez Gatestone & Co. Inc
Getting fired was as quickly as getting hired
Customer Service Representative (Ancien employé) - North York, ON - 30 mars 2021
Getting fired was a as quick as getting hired. The job was a lot more complicated than it seems. There were too many things you needed to learn and skills you needed to have. The training was too quick to lean everything needed. Qualifications are high to keep the job.
Points positifs
Getting in was as easy as it was going out, The hiring process was entirely online
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Management are closed minded and disconnected
Customer Service (Ancien employé) - Ontario, Canada - 25 mars 2021
Management is closed minded and disconnected from staff. Everyone is expendable, overworked and underpaid. They make promises that they have not held up to. They honestly do not care about you.
Points positifs
There is always work to be done.
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Nothing productive there
Financial Service Representative (Employé actuel) - Toronto, ON - 14 mars 2021
Management don’t care about you ,and pay wise it’s too low and they try to find lopeholes how to pay less. Overall manager and team leader are good you will love the atmosphere but at the end what matter is how much you make , which this company failed to do and don’t care about it’s employees
Points positifs
Nothing pros about it
Points négatifs
Strees full
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No future
Collections Agent (Ancien employé) - North York, ON (Canada) - 4 mars 2021
I saw no future in this workplace. Everyone was busy all the times, and there was little learning involved in the job. I felt that the job was leading to nowhere. I just wasted a few months here.
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Its worth it. But if you have a family...
Collection Agent (Ancien employé) - Montréal, QC - 3 mars 2021
I had loved it. Also the training was very easy. I couldn't wait to see the applications and what kind of computer or maube laptop they were going to give us... It seems it was a laptop...Unfortunately I missed the occasion to keep going to this work place. My dog had a severe allergic reaction and it turned into an operation following by recovery period. It was unfortunate, but I had to withdraw myself.... if I could've done that 2nd week with the computer at home. I would be living the dream I guess!
Points positifs
Good salary
Points négatifs
Hard to compromise with..
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Typical call center atmosphere
Financial Services Representative (Ancien employé) - North York, ON - 15 février 2021
It's the typical call center atmosphere where everyone are always stressed out from the pressure and demands of the job. But with lower pay, fewer benefits, and working remotely is not an option
Points positifs
The position and job offers commissions for additional pay.
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S u c k s
Customer Service Representative (Ancien employé) - North York, ON - 14 février 2021
would not recommend working here - pay sucks & there’s favoritism - not to mention why do you pay for parking at a place you work at? God for bid you make a small mistake.
Points positifs
free annual bbq
Points négatifs
pay sucks
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He'd make your life worse
Customer Service Representative (Ancien employé) - Ontario, Canada - 19 janvier 2021
I only wish that our team manager was good enough to be a leader to us, the one who'd guide us and support us with our job especially when you're new. But he was nothing like that, but the total opposite and would even make your life worse.
Points positifs
It was definitely an experience I'd remember not to repeat again.
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Won’t recommend working here
Technical Support Representative (Ancien employé) - North York, ON - 14 janvier 2021
People are expected to work like robots, even in sickness. They can put you on part time schedule even if you were hired full time. Managers are double faced and they don’t care about your concerns. I am in regret that I ever worked here and eventually quit working here.
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Great place to work
TSR (Employé actuel) - Toronto, ON - 8 janvier 2021
Great place to work and a place that you will always be learning new things, Helping customers is very satisfactory and a working environment that makes me feel like I am apart of a family.
Points positifs
Flexible Hours that suits my need
Points négatifs
None i can recall at this time
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Great environment to improve your communication skills
Customer Service Representative (Employé actuel) - Calgary, AB - 8 janvier 2021
Gatestone is a great place to start of with, they Provide you with great benefits, also they show how to interact with people around the Globe most important you improve a lot in the manner of communicating with clients. so far best experience since i started with Gatestone
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- Comment les retours sur la performance sont-ils communiqués aux employés de Gatestone & Co. Inc?8 personnes ont répondu
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