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Gatestone & Co. Inc - Avis

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Titre du poste
Canada580 avis

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3,3Équilibre vie privée/professionnelle

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580 avis correspondant à votre recherche.Voir les 726 avis

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L'avis le plus utile, sélectionné par Indeed
J'ai bien aimer l'équipe jusqua maintenant j'ai aucun probleme avec eux. J'attends la formation et je me déroule chez gatestone. any advise ? c
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Management is unreasonable and doesn't care

The salary here is terrible despite the work-from-home setup, and the management is also horrible. the worst part is that the management does not care. So, any feedback or constructive criticism that employees give to the managers don't result in anything. It's basically just a waste of time trying to reason with the managers, so don't bother.

Points positifs

My position is a work from home one.
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Company doesn’t care about employees. Management treats like robots

No growth. Never seen management like this. Company or management treats employees as robots. They don’t care anything but for money. Management stay on top of head.

Points positifs


Points négatifs

A lot
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Pretty Fair

Might be a good place to start . Helpful tools and resources to make you deliver a good service to their clients . They can do better in terms of wage .. You might get cross trained go other departments too .
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Will take your commission

I was going to get a 4000.00 commission when they decided to move me the day I was supposed to call a customer back to a different team so I wouldn't get my commission pay.

Points positifs

Cakes for birthday

Points négatifs

Will take your commission
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Informations sur Gatestone & Co. Inc

Sur la base de 225 réponses au sondage
Points forts
  • Capacité à apprendre de nouvelles choses
  • Environnement inclusif
  • Capacité à atteindre des objectifs personnels

It was a fun place to work and conducive environment to work.

It was a fun place to work the staff are friendly. The management team were always willing to help. The hardest part of the job was not meeting your kpi due to issues not created by you or beyond your control.

Points positifs

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Stressful but supportive management

the customers were the only issue, management was great. the hours were good and being able to work from home is always a bonus. we did not have access to everything so some things were hard to assist with
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information officer

A good start for your career. The salary is decent and you mostly work from home. its a busy call center with lots of calls but you will get used to it.
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It’s alright

Great people in the department I worked at, helpful and understanding and always ready to help you out. Workload was however too heavy, a lot of unrealistic monthly targets to hit, and absolute jokes of so called “initiatives” put into place to motivate people to work and collect money. All in all, it’s a stressful call center job where you have super high quotas and have to constantly deal with abuse from customers. Only good thing is that it’s WFH I guess.
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Terribly mortifying and stressful

I was suprised with the rate they offered for the position not knowing how much workload I'd have to work on daily! It was an insane amount that never ends!! It was terribly motifying and stressful not to mention the management who harasses us with deadlines!!!

Points positifs

Anyone applying for this job gets a higher pay rate, but beware of how much work you'd actually have to do!
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Lots of opportunities

Great employer. Lots of opportunities to grow within the company. Offers WFH opportunities. The office is great and the coworkers is nice. Good ambiance.
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It’s stressful place to work doing 100-150 calls per day. Shift timings are not good .long shifts. Management is very good . Team is helpful. Its neutral
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Not much stress, and good work mates

It’s a nice job and has its pros and cons, but only thing I don’t understand is the sudden cut of hours without informing anyone. Easy to understand and great training
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Good place to work

It offers WFH so it is easy and fun to work you will get trained and there will always team leader to support you and help you if you have any issues
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Fast paced and growth opportunities

Good place to start, but a very traditional work environment. However you have the ability to grow within the organization if you work hard. The turnover rate is also high.
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Stressful daily work for me

Worked here as a Tech Support. The weekly schedule might change once in a while. Day-to-day work resembles a call centre. You pick up a call and solve technical issues with their TV and/or internet if the issue isn't resolved, you can send a technician. But most of the time there isn't a reasonable service appointment you can book so customers can get frustrated. With that, you have to deal with yelling, profanities and intimidation which might affect your mental health. You are also alone most of the time as you are working from home. Support from the supervisors or manager can be through live chat or Teams and sometimes it takes a while for them to respond. The hardest part of the job is when you talk to non-tech-savvy people, including seniors. Also, it's frustrating when you can't figure out the problem because you are just talking on the phone. There might be a live chat agent opportunity so ask your supervisor. The most enjoyable part of the job was when I solved a technical issue and received a compliment. By the way, the company client I was assigned to was Shaw/Rogers. If you want to experience working from home, you can try some other company. But if you're dead set on needing a job right now and want to work from home, go ahead and apply. Good luck!

Points positifs

Work from home, paid training, discounts from the client company, Perkopolis

Points négatifs

angry customers, uncomfortable headset, less reliable supervisors, sitting for a long time, inconsistent coffee and lunch breaks, no holiday time off
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horrible ,beaucoup de micro gestion a n en plus finir sur des futilité ,aucun support des gestionnaire, aucun contact, si ce n est que pour se faire reprocher de s être connecté en line 30 seconde après son shift lol
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Toxic Environment

It’s super stressful, the TL will tell you ask us anything and we will answer you… and then proceed to answer us 5 hours later, having the employees for their bad team management… overstepping boundaries at all costs. Just a toxic environment. Plus they don’t take part time.
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What is the best part of working at the company?I guess the best part was when I got schedule 9am onwards and less stress What is the most stressful part about working at the company?Handling curse full calls of annoyed cxs
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Working here was a complete waste of my time

I had to put with gargantuan workloads and insane deadlines just to chase after a terrible salary! Working literally anywhere else would be far more lucrative and far less exhausting than working at Gatestone.
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Do not work there !!! I repeat DO NOT WORK THERE

I was in management, and i saw the reality of this company, the management it self is a complete mess, i can’t disclose a lot, but please do yourself a favour and stay away from this company. I worked in a lot of call centres but this one is the worst.
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Note globale

D'après 726 avis

Notes par catégorie

3,3 étoile(s) sur 5 pour Équilibre vie professionnelle/personnelle
3,0 étoile(s) sur 5 pour Salaire/avantages sociaux
3,1 étoile(s) sur 5 pour Sécurité de l'emploi/évolution de carrière
3,2 étoile(s) sur 5 pour Direction
3,3 étoile(s) sur 5 pour Culture d'entreprise

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