Yes. If you have nothing holding you back. Go for it!! Training was 1week at home and the other week on-site. But I couldn't attend due to my dog recovery.
Yes, there is and it's sure beneficial to the agents.
Yes, training in company policy and regulation and in the client also,
Yes, your co employee give or provide handsout that will help you to do your task.
I'm part of the Operations Support team. Training is not applicable
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Yes there is a formal training