FYidoctors
3,2 étoile(s) sur 5.
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FYidoctors - Avis

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The doctors are amazing; manager is lazy, unorganized & unprofessional. Don’t expect any job advancement here, there’s always a reason as to why it won’t happen.
Points positifs
Doctors
Points négatifs
management
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This company has been great to work for. Not only has there been very hands on training and support from other staff and management, it has also been a wonderful environment to learn new things. If you express a want to learn they will give you the opportunity to do so.
Points positifs
Perks like coffee or lunches. Closed for all stat holidays.
Points négatifs
Wage compensation could be better
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Company leaders and corporate talk about a coaching culture for everyone. Does not exist at Head Office were all of the corporate leaders are. Some clinics it does to an extent, many it doesn’t. At the end of the day, if they want you gone, you’re gone with zero coaching or feedback from anyone. It’s a lot of smoke and mirrors cause it sounds warm and fuzzy. The other huge problem with this company is it is run by doctors and always will be even though they say it isn’t. Nobody ever tells a doctor what they need to change to do better. But, everyone will blame things on anyone but the doctors. Finally...exams and all product way overpriced! Buy your glasses anywhere but here or you’re paying too much!
Points positifs
Free glasses..decent benefits
Points négatifs
List is too long
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I honestly loved my job with my FYI location. The interview was easy, the team in the lab and at front was amazing, great people. The patients were great and I didn't feel like I "worked" a single day in my life for the three short months I worked there.But.If the Practice Coach doesn't like you, for any reason, you will be let go. Coaching sessions are constant which is great for personal improvement, but don't you dare have any personality to you at all or you'll be told to tone it down and reign it in. The management there all subscribe to baby boomer mentality, so you better not also be able to think for yourself or have any forward inclusive thinking at all. The pay sucks for the amount of work you're expected do and the long hours whomp, but the work itself is pretty rewarding. Things to keep in mind if choosing to apply for this position.
Points positifs
good team, good on-the-floor culture
Points négatifs
managers play favourites
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Moral is bad at FYI and the pay is awful. Many really good employee's end up leaving because they are not willing to pay them enough to keep them. It's all about putting money in FYI's pocket. Very unfortunate.
Points positifs
None
Points négatifs
Long hours, nights and weekends
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There were some coworkers I loved working with, but the practice coach was absolutely terrible and so was 1 doctor.Practice coach had her favorites that would get whatever they wanted, but others would have to try to prove themselves to her. She would show up late or not show up at all with no warning, would be late because she was getting her hair or lashes done, she would talk badly about certain patients nonstop if they complained about her. Like I'm pretty sure I was the only one there getting minimum wage because the PC didnt like me, even tho I was one of the only people jumping to take CRT trainings (only 2 of us and the PC did them), helped her with coding for our accounts, and basically asked how high when she said jump.One doctor was great, the other one would start getting behind with patients because he was in his room gambling, which I'm sure is illegal actually...So much was expected out of people, while others nothing was expected. Overall it was a toxic workplace that caused my mental health to go down the drain to the point where I was in hospital once or twice, but even with doctors notes I'd get in trouble about it yet the practice coach will tell you shes "a mental health advocate". And one more side note just to show how mean and shady the PC was, when I was let go I applied for EI and she decided to tell the person "investigating" that I was very unliked in the clinic, I made no personal friends there, the other coworkers always were going to her for complaints about me...as I was friends with multiple people there and literally have lunch dates with - plus...
Points positifs
Free glasses and eye exams
Points négatifs
Low pay, toxic work environment, favoritism by PC, and just the PC in general made work a nightmare for not just me but the other staff as well
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The company itself has good benefits. It's fast paced days, so they tend to go by quickly. Lots of people to get to know. However, I found that my mental health wasn't important there. It was work over mental health.
Points positifs
Group activities, fast paced, lots of people, good benefits, salary
Points négatifs
Not enough support.
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A wonderful company to work for. They say they are there to support you and they actually are. Throughout covid they have especially come through in helping employees and supporting one another.The Indeed Wage statistics seem pretty far off (especially for British Columbia clinics). I always try to keep in mind that a disgruntled employee is far more likely to leave a bad review than a happy one so in reading many of the other reviews I have taken them with a grain of salt.Overall I enjoy working for this company and love the culture and environment
Points positifs
Free glasses bonuses employee reward programs fair wages
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Management doesn’t care about you, they just make it appear that they do. A big show. A lot of online “anonymous reporting” they want you to send in about your coworkers and managers etc but nothing ever happens or changes. So many procedures and expectations they demand of you for little pay. They just keep adding on responsibilities for the same pay. Also just remembering the online “training” that they make you do that takes 40 hours and teachers you nothing is a big waste of time and effort . Long story short, RUN don’t walk.
Points positifs
Benefits /one pair of glasses/year
Points négatifs
Frustrating and unrewarding and mentally draining
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Constantly treated as if I was a child especially the way I was talked to, my knowledge was questioned all the time simply for asking a question, I was talked down to and repeated the same things over and over again
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my manager and dr are the only positive thing I can say about this company. Don't waste your time as you get paid little, hire up Management doesn't care.
Points négatifs
The hire ups dont give a hoot about anyone, Just about making money
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Challenging and fun place to work. Fiscally responsible, well ran and employee focused company. Is quite large but feels like you work for a private organization.
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I have worked at a location in the Edmonton area for 5+ years and the work life and overall has declined in the years. At first the management was great but eventually my manager played favourites and made it very obvious who was her favourites in the clinic. The lead OD only cares about her money, while one of the other optometrists seemed to do extra tests on people who really didn't need it just to get paid. For what you have to do for reception, the pay is horrible. Like I said, I worked there for 5+ years and only got $1 raise the whole time. I had to ask for a raise but they said they weren't sure if they could give me one. I am happy I have left the toxic environment.
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Training was good and cross training was provided if you wanted to learn other areas of the job. Management was relaxed in a good way meaning they supported the staff when needed however did not micromanage.
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I love the work here, but the management and pay is awful. Employees have been used and abused by the company. People do not get paid fairly and according to how long they have worked with the company, or how experienced they are.
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Very high expectations for very small compensation. Every other optical in area has higher starting wage. Company does not seem to care about its people, even though they boast a coaching culture, they just care about the bottom line. The leadership within the clinic doesn't necessarily exhibit the "coaching culture" and the higher ups know this and still do nothing.
Points positifs
Free glasses
Points négatifs
Poor and unfair wages, poor culture, understaffed
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Work is fast and with a quota. Everybody must keep pace with the target. Salary increase not much. Quality of work not so important. No job security. Many suggestions no answer. Promotion for close friends. Not much room for advancement.
Points positifs
Good benefits, annual activities, Christmas, bitrhdays, summer Bbq.
Points négatifs
Low salary, more work, pressure to reach daily quota
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Awful company, awful pay. Coworkers are always great but how the company is structured there is so much error and mistakes made everyday it’s not worth working here. Completely unprofessional and doesn’t care about employees at all. Became Very corporate and unpleasant to work with
Points positifs
Nice employees. High standards of care for patients
Points négatifs
Horrible pay, all orders have mistakes and people get upset all the time. Management is demanding
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Réponse officielle de FYidoctors
18 juin 2020
Thank you for your feedback, yes we care. We care about providing for our employees. While we remain competitive with our base pay and hourly rates, we have heard from employees nationally that a total rewards/compensation is just as important. At FYidoctors we provide a quarterly bonus incentive program based on practice and team performance meant to recognize and reward achievements. We also provide a merit increase process designed to reward and recognize our valuable team members based on performance. Beyond base pay and incentives, we also provide a benefit program that offers custom coverage through one of Canada’s top group insurance providers. The plan is flexible to meet the needs of our staff members. Our Staff Optical plan is among the best in the industry and has recently expanded in regard to its offerings.We care about a highly engaged workforce, it’s important to our success, which is why we perform employee surveys intended to gauge all of our employees’ engagement level. Our coaching culture shows that engaged employees’ believe that when their needs are met and that they have a chance to contribute to their work place, they experience a sense of belonging and enjoy opportunities to learn and grow. The ultimate goal is to strive to have all 2000+ of our employees to always be engaged. We care about your feedback and are disappointed that your time with FYi has been framed as a negative experience. Enhancing the lives of our patients and staff/doctors is the foundation of how we conduct ourselves across our company. We hope that you pursued the proper - plus...
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I spent 3 years at FYi Doctors and It was a great experience. I was the optician in duty and I was in charge of selling, providing professional care, and running the lab.
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They only want you to sell more eyewear. With the guise of upmost patient care. Straight up lies. Often left feeling less than a person and ended up having a mental breakdown from overworking and not being heard
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Extremely lacking managerial skills throughout the whole office. Staff are not paid appropriately for their titles or treated fairly. There is no structure and the training is inadequate. Over all it was very unorganized and I would never recommend working for this establishment. Unfortunately even though there are a couple great doctors there I would not return to this clinic as a patient either.
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Réponse officielle de FYidoctors
4 mai 2020
We loved hearing that you think our Doctors are great, yet are disappointed to hear that your time with FYi has been framed in such a way. At FYidoctors, we believe feedback is valuable as we strive to provide an exceptional experience to both our patients and employees. Our goal is for all of our employees to feel great about where they work; a highly engaged workforce is important to our success. At FYidoctors we know that our greatest assets are our employees. Part of the fabric of FYidoctors includes a deeply-rooted coaching culture to support everyone through their career with us. We courageously engage in candid, respectful coaching conversations with one another about how leaders and team members can improve their working relationships. Our hope is that through the education of our coaching culture all have learned to value and effectively use feedback as a powerful learning tool to produce higher levels of personal accountability, professional development, and high-trust working relationships. Our industry-leading learning management platform with over 100 courses ranging in coaching, technical skills, and HR, accompanied by weekly webinars is designed to support personal growth and professional development. Our national connecting with coaches calls offer in-depth discussions on best practices. We have programs in place for educational reimbursement to support team members financially and promote continued education. While we remain competitive with our base pay and hourly rates, we have heard from employees nationally that total rewards/compensation is just - plus...
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