FRONTLINE GROUP - Avis

Trouvé 14 avis correspondant à votre recherche Voir les 16 avis
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5,0
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fun workplace
CSR AGENT (Ancien employé) –  Burnaby, BC7 septembre 2019
get chance to talk number of people everyday, get chance to learn new things, workplace give bad and good experience while on phone, friendly environment, supportive manager 's.
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1,0
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Every day life at FLG TELUS
Client Account Manager (Ancien employé) –  4664 Lougheed highway8 août 2019
I wouldn’t wish this job on an enemy, they make the bonus expectations impossible to hit (higher and harder then actual TELUS who will pay you $21 hour instead of $15) You won’t get paid what they advertise on here, it’s $15 hourly. Also only new faces get paid “more” Someone who worked there for 2 years got even less then I did when I started. You won’t get a raise for seniority.
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4,0
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Not the worst place
Collection Agent (Ancien employé) –  Laval, QC5 août 2019
I worked there for a few months and it honestly wasn’t the worst place ever. Theres lots of call centers that are way worse. Scheduling sucks and is not do-able if you’re a student. It’s good experience for those looking to work full time and speak only English. Beware: breaks are only 10 minutes.
Points positifs
salary, all english, clean, bonuses
Points négatifs
scheduling, no flexibility, short breaks
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5,0
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Great Place to work
Customer Service Representative (Employé actuel) –  Burnaby, BC15 juillet 2019
Great advancement possibilities, Salary reviews few times per year, Bonus Program on Stats. Multiple shifts available. Promotions afforded to those who do well
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1,0
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Just dont!
Call Centre Agent (Ancien employé) –  4664 lougheed highway9 juillet 2019
Do any job that you think would be the last in your list, would better than going here. Its a third party outsourcing the job. If you go to the actual company, they pay 25-30% /hour more, better benifits, better management, better rules better in everything aspect! Rules and regulation here apply to those only who they dont like.
Points positifs
Good co-workers
Points négatifs
Bad shifts, no work life balance, no standard for hourly wage, bad management, basically apart from good co-workers, everything else.
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1,0
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Absolutely worst place to work
Inbound Customer Service Representative (Ancien employé) –  Burnaby, BC7 juillet 2019
This place is run by toxic, biased management that doesn't treat employee members equally. They treat majority like trash knowingly as there's a very high turnover rate, so they don't care. They know you'll probably end up hating the place and quit anyway. You're expected and pretty much forced into working overtime and constantly nagged at for it. It isn't worth it with this work environment.

Absolute worst workplace.
Points positifs
Free pizza once in awhile, browse the internet nd get paid for it
Points négatifs
Long hours, toxic management and work environment
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1,0
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Poorly ran unorganized work place
Call Centre Agent (Ancien employé) –  Burnaby, BC3 juillet 2019
This place was very highly based on favouritism if they like you they will bend over backward for you if not get ready to feel like the most undervalued human. This company does not know how to make there staff feel valued you are just another body to them. Very micromanaged High turnover rate you always see new faces. My manager I had there basically told me I had to take the abuse some of the customers were giving me and I wasn’t able to do anything about it her words were “It comes with the job” no one should ever be told that abuse comes with a job. I was there for only 6 months and I had 3 different manager unprofessional environment.
Points positifs
Above minimum wage, Benefits
Points négatifs
Micro managed, unorganized
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1,0
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Very unprofessional work environment and management team
Customer Service Representative (Ancien employé) –  British Columbia6 juin 2019
Inbound/outbound calls were relatively easy going, with the exception of some belligerent clients. The work environment was extremely unprofessional. Some managers would roll their eyes and walk away when you asked them for help, others would be constantly having inappropriate conversations with others at loud enough volumes to make everyone uncomfortable. Things would constantly be going missing from people's desks and lunch room fridges. Very few people actually enjoyed working there.
Points positifs
Never experienced any
Points négatifs
Very uncomfortable work environment
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1,0
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toxic, poorly ran
Customer Service Agent (Employé actuel) –  Burnaby, BC19 février 2019
upon starting this job, one of the first things i heard about was high turnover. within my first 2 months, at least half the office was entire new faces, management even was quitting left right and centre, their policies are bogus, more than half of FLG policies clash with TELUS’, leaving FLG employees with incredibly minimal, to no job security at all.
when employees in the office call in sick, are late, etc, management basically demands/requests/requires overtime of their staff, often deeming it as “mandatory” and forcing agents to commit to overtime on their schedules weeks in advance.
want to talk to HR about how you feel and the toxicity of the environment? good luck; they’ll probably just fire you and deem you unnecessary on the spot - happened today to a friend of mine.

the customers are absolutely awful, will spit every abusive, nasty, demeaning term at you that they can think of, simply out of anger they can’t financially manage to pay their cell phone bill on time in full every month, and more often than not your team of managers will still tell you to sit there and take the customers abuse regardless of what’s been said.
management is inconsistent, bad at following up, in personable, and honestly, as a staff member, i do not feel valued by my employer.

absolute WORST place i have ever worked.
Points positifs
40% of koodo phone bill
Points négatifs
literally everything else
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1,0
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Horrible experience
Customer Service Representative (Ancien employé) –  Burnaby, BC16 janvier 2019
Your pay is short of a certain amount, "accidentally", your manager would come to you, while you are busy on phone call, which you are for 96% of your time, tell you to sign a paper quickly, because the director is waiting for it, in that paper you agree to do over time, but sometimes you get paid regular rate not over time rate, company designed the rules of hour wage to be consistent with you not being paid more money, they would pick up any one to work with them, because of the high turn over, mostly high school grads, or immigrants who need any job, bottom line people who are not familiar with how a job should be, so they can be used as much as possible, if you wanna speak to HR, good luck, people you get on the phone do not even have 1% of curtsy or manners, does not matter if its a girl, woman, man, they will use abusive language, because you know they do not wanna pay, and this is where you come in as a rep, to take the hit, from angry customers, your manager will tell you that its your responsibility to provide positive experience, your targets, are designed to not be achieved, so they do not pay you the bonus they promised of, there are a lot of jobs out there that are much better that this one.
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5,0
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Amazing management and great co-workers.
Call floor employee (Ancien employé) –  Burnaby, BC24 novembre 2018
The training provided, management, co-workers were all exceptionally outstanding.

It is a dream job for an individual who's looking for their first work and/or does not have too much experience.

Sadly the clients are not as great. But between the calls you are essentially getting paid to hang out among friends.
Points positifs
Co-workers.
Points négatifs
Clients are quite unhappy generally due to this being payment management.
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1,0
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Shady call center, bad management
FLG agent (Ancien employé) –  Burnaby, B.C.4 septembre 2018
Other than the awesome co-workers, everything else is a joke. Employee's paycheques are often "accidentally" short. Abusive management, terrible treatment of employees that don't suck up to their managers. Everyone is treated like gold for the first 2-3 months, then you either get fired or they insist that you resign. Call center director says/does whatever he wants, coincidentally, his father is the president of the company...
Points positifs
Great co-workers
Points négatifs
Too many to list
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1,0
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garbage
Burnaby - Customer Service Representative (Ancien employé) –  Burnaby, BC8 mai 2018
the managers are very biased and the office looks like a prison. if management likes you, they will go out of their way to keep you. if they dont then they will fire you over the smallest thing while another employee continues to get away with the same or worse. the benefits are complete garbage as well
Points positifs
coworkers are nice
Points négatifs
everything else is trash
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