I took the job at Freshii during a year long sabbatical. People at the chain and even from corporate kept asking me why I took the job. It's the same question I ask people when I hear them say they left a six figure Corporate job. Why did you leave what you had?
The job I took was a downgrade in title, pay, and position.
The Answer: I was genuinely curious about the company culture after reading about the CEO. I truly enjoyed working on the front line and will take that experience with me as I move into upper management.
Management: Thankfully, I had an amazing manager. She was only 25 but incredibly empathetic. It really changed the way I felt, Originally I wouldn't work for a boss that was so much younger than me and was skeptical. She proved me wrong and even helped me out with a difficult supervisor. When I left the job after a year to return to my industry, they even gave me a good bye gift.
What I learned: To be quick on my feet, listen to the customers mood. I found out that I was good at sales and didn't know that before working at Freshii.
To the CEO: Always value the front line staff. Please let them get tipped from customers.. They really deserve it. You have a great product and restaurant.