FreshBooks - Avis

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4,0
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Fun workplace with table tennis and video games
Customer Success Specialist (Full-time) (Employé actuel) –  Toronto, ON13 novembre 2019
FreshBooks has grown so much. I have seen it as a true start up and it has been a rollercoaster ride of changes. All intentions are good of course.

Typical day in the office is good. Open concept, dog friendly space, friendly people and a lot of work and meetings that lunches and breaks are sometimes missed (my own fault). Productivity in office is lower for those that work best quietly on their own. Noise cancelling headphones helps.

Workplace culture is pretty good. Lots of fun perks like nap rooms, ping pong table, massage chairs, free breakfast items like cereals and dogs everywhere! But what good are all the perks if you are under utilized, over worked and not appreciated.

I am lucky to have a great manager but company wide management still need ongoing learning and coaching to help make better decisions that can really impact those around them. Most people leave because of management. Some managers have selfish intentions and a disregard for people's feelings and special situations. They make up their own rules without any HR approval (lack of company wide policies allow them to take advantage of this kind of power).These individuals do not match the company culture but with 300-400 employees, its easy to miss them. More company wide policies need to be put in place to prevent these managers from mistreating employees. Continued management training from various sources and not from same place.

Hardest part of the job is that working from home/remote in some departments are frown upon and not allowed. No exceptions. The salary is too low and not comparable
  plus... to the cost of living in Toronto making it difficult to settle down, buy a home and raise a family near the office. Many young growing families are forced to buy homes outside of the city. Taking Go train and UP to office is way more expensive than driving. Driving hours in.traffic into office and back home is unhealthy. Either allow staff to work from home 2-3 times a week, allow shifts outside of high traffic times (7am-3pm) or increase salary to compensate for Go train and UP expenses.

Best part of my job is that I have a bunch of really really good close friends in the office that will always be life long friends to me.

FreshBooks is the ideal place for just out of school students. Overall, I like working at FreshBooks. Like with any workplace, there is always a few needs improve areas but I consider myself blessed to have a job at FreshBooks regardless because based on feedback and experience, I believe FreshBooks will find a way to grow and improve for all the right reasons.
  moins
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5,0
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fun, easy going people, goal oriented management that listens to their employees
Research Associate (Ancien employé) –  Toronto, ON17 juin 2019
great time working there, would work there again. the people are chill, they trust you to do your job, and coworkers are smart interesting people to be around.
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5,0
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An ideal company
Software Developer Intern (Ancien employé) –  Toronto, ON31 juillet 2018
I worked as an Intern but would love to come back some time in a permanent full-time capacity. Great work and great peers. I enjoyed the team building events.
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5,0
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Great work place
Software Engineer (Ancien employé) –  Toronto, ON26 juillet 2018
Super friendly office. Easy to communicate with people. High working efficiency. Open-minded culture. Great work-life balance. Rapid growing company.

The best working experience I have ever had.
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5,0
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Awesome
Technology Consultant (MBA Internship) (Ancien employé) –  Toronto, ON20 mai 2018
FreshBooks is a great place with lots of fun and productivity at the same time. The team is hard working and very friendly. Management keeps a family atmosphere and this makes the work very enjoyable.
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4,0
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Great Founders - Kind People
Recruiter (Ancien employé) –  Toronto, ON27 mars 2018
Was a great place to work. Co-founders were the nicest people ever! Very intelligent, successful yet humble, kind, caring and fun. Very approachable.

Company treats employees really well. A few bad hires affected the culture or work environment however most of the team was stellar.
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4,0
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Forward thinking TO tech company
Senior Business Development Manager (Ancien employé) –  Toronto, ON28 septembre 2017
FreshBooks is a forward thinking technology company with some great people both managing it and working in different departments. The customers really love the solution but more so the organization and the people within FreshBooks are super nice and competent.

The management is filled with people who know what they are doing and are very approachable.

The office space is quite different - the building used to be a puck factory. It may not be for everyone because it is really an open space but you get to meet most of the people from the company and if you ever need a quite spot, there are plenty to be found.
Points positifs
Very positive working atmosphere, very minimal office politics
Points négatifs
n/a
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3,0
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Amazing people doing amazing work
Copywriter (Ancien employé) –  Toronto, ON2 août 2016
The people at FreshBooks are second to none. It was an absolute pleasure working with such dedicated colleagues that also know how to create an enjoyable workplace.
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5,0
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Great teams!
Marketing Manager (Employé actuel) –  Toronto, ON20 janvier 2016
FreshBooks has a great culture that encourages both personal & professional development in a collaborative, friendly environment. The company is experiencing a lot of growth which means there is opportunity to try new and challenging things. People are VERY passionate especially the Customer Support team which is world-class from a service perspective.
Points positifs
free lunches, wellness programs
Points négatifs
depending on department there is a lack of flexibility
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