Five guys would be a better place to work if they focus on themselves and stop imitating other big brand and stop talking negative about other brands.
Lack of training and infrastructure by over ambitious Franchisee causes the brand to fall downhilL and frustration.
Most staff don't eat meat and doesn't know what a burger taste like and wouldn't spend their own money on five guys.
Ironically that's all they sell and don't do it right.
Area ops manager treats employees Poorly and does many illegal things. Takes raises away, opens store when it's unsafe working conditions,not following availability. Continues to add unreachable goals to the store and gets mad when they can't be completed. They run the bare minimum number of staff, have fun closing a restaurant on 2 people while getting slammed till closing time. They don't have enough labor hours for training they just throw you on grill and expect you to know it instantly.
For the most part, it was fun and fast paced. You learn all parts of the restaurant eventually. I had a few great bosses, but in-store management is constantly changing. My location had a very family-oriented feel, but again, things would constantly be changing making it difficult to maintain a steady, consistent flow. The most difficult aspect of working at five guys was the work load and expectations from head office, making it seem impossible to get everything done and not get penalized or criticized by the corporate managers. You meet a great bunch of people, learn to multitask, work as a team member and what it means to be a hard-working employee.
free meals, great staff, teamwork
long hours, lack of consideration, unrealistic expectations
Co-worker and Customer interaction was one of the most enjoyable parts of this job. Being in management helped develop my leadership skills. Opening manager needs to prep food for the entire day (i.e.produce, meat, cheese), ensure previous day's close was completed properly, and count the tills to make sure the right amount was left for the upcoming day's events. Closing manager needs to clean the entire store (i.e.clean all used dishes, sweep,scrub, and mop the floors, filter fryers, and clean grills), and count tills so that the opening manager for the next day is ready to only do opening manager duties.
Fun work with a supportive general manager. It is constantly busy and that makes the time go by very fast. It is one of the cleanliest restaurants, because we are constantly cleaning. The open kitchen allows customers to see their food being made. They want us to always have an energetic environment and my colleagues were an enjoyable part to work with and learn from.
When I first learned about this company I was so exited because they have very good reputation in USA about their food product and service I took their job offer right a way, but after that my experience with this company was so bitter, because local district managers lack of experience in management and lack of communication between head office and store level management team. They need to improve their motivation techniques and learn to recognize the effort the team members are putting on.
Manager (Ancien employé) - Ontario - 12 septembre 2013
In Canada it franchised and head office in Utah ,USA.
Training program is very bad, worst I have ever seen.They use you as cheap labor.
If you ever get a job offer as a manager don't take it up.They love firing people .They entice you to join and soon you find the culture they profess.Your job depends on your Mystery shopper results and Steritech scores.The moment scores go down they hate you even from their head office in Utah and will send in their District Managers to get rid of you.I am glad I left,lucky for me I got my old job back from McDonald's.