My typical day at work is answering a high volume of incoming calls from pharmacies and dental offices, requesting information on the status of insurance claims, and assisting them with EDI transmissions.
I have learned that by remaining positive and calm with irate calls , you can turn the call around and in the end give great customer service to the client.
Management gives ongoing training and support.
I Enjoy working with my team.
The challenging part of the job is to multi- task by email updates and customer follow ups while staying in line with stats, however I have always reached and exceeded my targets.
The most enjoyable part of the job would be talking to and interacting with different people.