Avis des employés pour Customer Service Representative chez First Air

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Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Culture d'entreprise
Treat minimum wage employees like garbage
Customer Service Agent (Ancien employé) –  Ottawa West, ON2 mai 2019
Upper management has no respect and does not speak to employees nicely. Middle management is AWESOME like coordinators are.

Call centre (reservations) shift work is based on a bidding system by seniority. As well as holidays. Pay is low. Not very much room for advancement.

Only get 2x 15min breaks or 1 30min break, they legally get around that by letting you off 30min early? So the shifts are 8h shifts instead of 8.5hours with an hour break or 30 min and 2x1im breaks. I really did not enjoy that.

In slow times (very few phone calls) you were not allowed to talk to one another. It was very much like cattle lined up unless the manager wanted to talk you were not allowed. It was really weird. Atmosphere was great when manager was not there and just the supervisors (coordinators)

Manager doesn’t seem to respect employees.

Mid management was fantastic though.

For the amount of training needed and information retained, the pay was not adequate. At all.

Not enough diversity in staff. It’s a northern company and not enough northerners represented at the head office in Kanata. Also cultural training should be provided to all employees as it’s hard for people who live in Ottawa to understand what living in the Northern communities first air serves is like.
Points positifs
Coordinators are awesome to work with, flight benefits after 3 months
Points négatifs
Hours, pay and bidding system
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Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Culture d'entreprise
being able to see how the aviation world works
Customer Service Agent (Ancien employé) –  Yellowknife, NT13 mai 2013
a typical day was getting to work with a a diverse culture of people everyday from all across the world, I would check customers in and when all have checked in we would go to the gate and 1 would take the tickets and chq id and input to the computer and 1 other would take the passengers out to the plane even -50. The manager was in the office a lot but was always there when need be. we had 2 coordinators that ran the show and they were amazing always helpful. the hardest part of the job was telling someone the flight has been cancelled due to weather and next flight in 2 days. for me the most enjoyable part was meeting different people of the world listening to the stories they had but the best was being outside watching the planes take off and land
Points positifs
learned alot about aviation
Points négatifs
10hr days on saturday with 5 hrs of idel time
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