FedEx
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Avis des employés pour Customer Service Representative chez FedEx

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It is a fast paced job. my management was good.I liked working there. it has good health insurance plan and there is chance for advancement. a lot of on job training and on going training as well.
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From bottom to top not sympathize, I tried my best to keep my job, I had asked my SR. Manager, and pledged for my kids sake, but she's very tough. and I recently heard, she's out of her mind. God has punished her.
Points positifs
Colleagues are good
Points négatifs
Managers are racist
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It is a friendly environment! I find that the training could be taught better with more coaching and less reading by the book classes. Overall it is a good company to start a carrier.
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If you are a computer, it's good. Otherwise more work less money. The boss is in the states and you never meet them. Everything is run by the US. Good to start, not good to stay.
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Fedex philosophy is PSP which stand for People, Service, Profit. They have proven time and time again that if you treat you "People" (staff) well they will deliver the "Service" therefore the company will make a " Profit". Simple but so true.
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I would not recommend working for FedEx. It is a poor environment.. lack of professionals and is basically a one sided business. I never felt appreciated their.. disrespectful management and employees out to get you and only care about themselves..in any circumstances they were never there to fight for you only if you where in their clique group.. salary was not up to par.. trying to get another job within was pretty much impossible unless you were in a specific group.. they would hire people within the department that had a lower pay or grade as you. I would never tell anyone to work for FedEx! It's stressful and you will definitely get anxiety and depression...guaranteed! I've known many people that have come and gone due to this reason.. oh and forget about being sick or your family being sick they will write you up for that even though they say family comes first! They will not fight for you.. you pretty much have to watch your own back. Management are out for themselves and could care less about their employees.. all they do is gossip and run their mouths about people there! They are never working and always socializing to fit in. I would never recommend working for FedEx! They are a complete joke and they are a lie!
Points positifs
None
Points négatifs
Everything
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FedEx was a great work environment, however the job itself was something I could not see myself doing long term. However, my manager was amazing, one of the hardest reasons to leave!
Points positifs
Amazing Manager
Points négatifs
Long Hours
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A typical day at work is receiving holds, opening the front counter, working on issue packages as well and handling walk in customers. As a front facing staff we need to be always in our best mood and understand and empathize with the customer and help as much as possible at store level. There are restrictions throughout the shipping world and we need to be on our toes to catch the unlikely items that would be prohibited in certain countries. We are set with a large list of responsibilities that need to be followed at all times. The workplace is a relatively good place to be, the majority of the time we are faced with being short staffed and that would be the hardest part, we were given 12 hour shifts because of this issue and the hardest part is that we were expected to do these long shifts. It is mentally and physically exhausting. The people; both customers and co-workers are extremely enjoyable and we genuinely have a friendship.
Points positifs
The people
Points négatifs
Long hours, lack of staff
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6 week paid training courses. full time and part time positions. Frequent company events. Best call center in Canada. Room for advancement Consistent work schedule.
Points positifs
Great people and incentives
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Fedex is a great company to work for ! The people are great and the work atmosphere is inviting. The work can be repetitive but also varies day to day. Problem solving skills are a must.
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Ok place to work. Heavy on micromanagement, otherwise it is not the worst place to work. Generally, the staff are nice. The management are a bit greedy and over obssessed with pilots though.
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Great place to work and great environment . People surrounding you are happy and helpful . Team atmosphere and people friendly company policies that take care of you.
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Working for a multinational corporation with a very high employee turnaround, it is hard to feel valued. There is very little in the way of one on one training and support, a very sink or swim environment.
Points positifs
good base salary, good benefits
Points négatifs
feeling like a cog in a wheel
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Fun work place with great co-workers. Lots of politics but that's to be expected to any workplace. Learned to perform many task and solve complex issues in a timely manner, no thanks to management. All about the numbers but that's to be expected from such a big company.
Points positifs
great co-workers
Points négatifs
no room for advancement, pay does not reflect the work you do
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Good place to work at. Awesome co-workers. I enjoyed working with clients and worked to process 300 invoices per day. Provided exceptional support to manager and co-workers which increased overall efficiency by 20%. Interacted well with multiple vendors, suppliers, transportation companies, clients and internal staff.
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The people are FedEx are amazing, always a fun loving environment, the co workers are all welcoming and treat employees like family, the culture is great, management will be there to help you
Points positifs
Great office environment, people are put first, employees taken care of, great benefits
Points négatifs
Advancement opportunities to new positions can be slow
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Dealing with irate customers I learned about Management Skills, Communication Skills. Management are great ! Negotiation Skills Co-workers were amazing, really nice people always willing to give a helping hand. Logistics Problem Solving
Points positifs
Social Events (Lunches, Bakes sales)
Points négatifs
Irate Customers
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The company provides a good work environment, full paid training, full benefits. The hardest part of the job is working with customers who have issues with packages being delayed and are not satisfied with the service so you may run into issues with that and the schedule change from time to time can make it difficult if you have a family. Otherwise a good company to work for and coworkers are very friendly.
Points positifs
full benifits
Points négatifs
unsatisfied customers
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I had a wonderful experience at fedex , but it was only temporary !
Points positifs
part-time position
Points négatifs
part time position
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FedEx works very hard to please their employees and in return the employees are happy to go out and service the customers on a daily basis.
Points positifs
We do get free lunches
Points négatifs
Sometimes the
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Talk to customers , recognize there requirement and solve their problem by providing good customer service were most enjoyable days in previous job
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  1. Customer Service Representative