Avis des employés pour Customer Service Representative chez FedEx
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Customer Service Representative23 avis
23 avis correspondant à votre rechercheVoir les 22 442 avis
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It is a fast paced job. my management was good.I liked working there. it has good health insurance plan and there is chance for advancement. a lot of on job training and on going training as well.
From bottom to top not sympathize, I tried my best to keep my job, I had asked my SR. Manager, and pledged for my kids sake, but she's very tough. and I recently heard, she's out of her mind. God has punished her.
Colleagues are good
Managers are racist
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Fedex philosophy is PSP which stand for People, Service, Profit. They have proven time and time again that if you treat you "People" (staff) well they will deliver the "Service" therefore the company will make a " Profit". Simple but so true.
I would not recommend working for FedEx. It is a poor environment.. lack of professionals and is basically a one sided business. I never felt appreciated their.. disrespectful management and employees out to get you and only care about themselves..in any circumstances they were never there to fight for you only if you where in their clique group.. salary was not up to par.. trying to get another job within was pretty much impossible unless you were in a specific group.. they would hire people within the department that had a lower pay or grade as you. I would never tell anyone to work for FedEx! It's stressful and you will definitely get anxiety and depression...guaranteed! I've known many people that have come and gone due to this reason.. oh and forget about being sick or your family being sick they will write you up for that even though they say family comes first! They will not fight for you.. you pretty much have to watch your own back. Management are out for themselves and could care less about their employees.. all they do is gossip and run their mouths about people there! They are never working and always socializing to fit in. I would never recommend working for FedEx! They are a complete joke and they are a lie!
FedEx was a great work environment, however the job itself was something I could not see myself doing long term. However, my manager was amazing, one of the hardest reasons to leave!
A typical day at work is receiving holds, opening the front counter, working on issue packages as well and handling walk in customers. As a front facing staff we need to be always in our best mood and understand and empathize with the customer and help as much as possible at store level. There are restrictions throughout the shipping world and we need to be on our toes to catch the unlikely items that would be prohibited in certain countries. We are set with a large list of responsibilities that need to be followed at all times. The workplace is a relatively good place to be, the majority of the time we are faced with being short staffed and that would be the hardest part, we were given 12 hour shifts because of this issue and the hardest part is that we were expected to do these long shifts. It is mentally and physically exhausting. The people; both customers and co-workers are extremely enjoyable and we genuinely have a friendship.
Long hours, lack of staff
Working for a multinational corporation with a very high employee turnaround, it is hard to feel valued. There is very little in the way of one on one training and support, a very sink or swim environment.
good base salary, good benefits
feeling like a cog in a wheel
Fun work place with great co-workers. Lots of politics but that's to be expected to any workplace. Learned to perform many task and solve complex issues in a timely manner, no thanks to management. All about the numbers but that's to be expected from such a big company.
no room for advancement, pay does not reflect the work you do
Good place to work at. Awesome co-workers. I enjoyed working with clients and worked to process 300 invoices per day. Provided exceptional support to manager and co-workers which increased overall efficiency by 20%. Interacted well with multiple vendors, suppliers, transportation companies, clients and internal staff.
The people are FedEx are amazing, always a fun loving environment, the co workers are all welcoming and treat employees like family, the culture is great, management will be there to help you
Great office environment, people are put first, employees taken care of, great benefits
Advancement opportunities to new positions can be slow
Dealing with irate customers I learned about Management Skills, Communication Skills. Management are great ! Negotiation Skills Co-workers were amazing, really nice people always willing to give a helping hand. Logistics Problem Solving
Social Events (Lunches, Bakes sales)
The company provides a good work environment, full paid training, full benefits. The hardest part of the job is working with customers who have issues with packages being delayed and are not satisfied with the service so you may run into issues with that and the schedule change from time to time can make it difficult if you have a family. Otherwise a good company to work for and coworkers are very friendly.