Avis des employés pour Customer Service Representative chez FedEx Express

Trouvé 6 avis correspondant à votre recherche Voir les 2 617 avis
Trier par: Pertinence | Note | Date
2,0
Equilibre vie professionnelle / personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
Customer Service Rep.
Customer Service Representative (Ancien employé) –  Calgary, AB15 juillet 2019
Pay is above industry standard. Benefits are low. Be prepared to learn everything on own and know everything about company policies and procedures on day one. Long hours. Very needing customers, alwaus upset and rude.
Points positifs
Free lunches, High pay
Points négatifs
No Training
Avez-vous trouvé cet avis utile?OuiNonSignaler
3,0
Equilibre vie professionnelle / personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
Customer Service Rep - doesn't feel like a "Career"
Customer Service Representative (Employé actuel) –  Richmond, BC19 août 2018
Working in the Richmond Call Centre is basically a job... would not consider it a career. I love the employees I work with, but it is extremely hard to advance or move into other departments within the company unless you are willing to "outwait" years for employees to retire or quit.
Call Centre work is high stress, management worries a LOT about stats and being world class. They mean well, but the company is so big that you are sometimes just treated as a "number".
Very high attrition in the Call Centre... 2 groups of new hires are trained every year (16 people in a class) and less than half are still there a year or two later. Most people will stay for a bit and then find something better.
Benefits are good... pay is alright. It's a job.
Booking vacation days is a bit frustrating... not enough "slots" to book off for such a large group. You won't get any days off near a long weekend or summer time unless you have a high senority.
Points positifs
Coworkers are awesome
Points négatifs
High stress, management can't pay attention to everyone
Avez-vous trouvé cet avis utile?Oui 8Non 1Signaler
5,0
Equilibre vie professionnelle / personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
Productive
Customer Service/Gatekeeper (Employé actuel) –  Calgary, AB14 mai 2018
At FedEx, there is a great level of care when it comes to providing for the employees needs. The management is always carefully looking at various ways to improve their employees work life balance. Training will always be provided to be able to complete any task at hand.
Points positifs
Employee Retention
Avez-vous trouvé cet avis utile?Oui 8NonSignaler
5,0
Equilibre vie professionnelle / personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
Fun workplace
Customer Service Representative (Ancien employé) –  Saint-Laurent, QC2 mai 2018
Great company to work for. Great opportunity to move up/ Positive environment and lots of support. Hardest part of the job was giving the customer an answer they did not expect nor want to hear.
Avez-vous trouvé cet avis utile?Oui 4Non 1Signaler
5,0
Equilibre vie professionnelle / personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
Direction
Culture d'entreprise
good and hard work
Customer Service Representative (Ancien employé) –  Brampton, ON5 mai 2017
its was good experience. i learned so much there . they do respect all very Punctual Company . they consider only hard working employess.staff was very helpfull.
Avez-vous trouvé cet avis utile?Oui 27NonSignaler
Profil attribué

Vous souhaitez en savoir plus sur le travail dans cette entreprise?

Posez une question au sujet du travail ou de l'entretien passé chez FedEx Express. Notre communauté est prête à vous répondre.

Poser une question

Note globale

4,0
D'après 2 617 avis
51,1 K
4793
3461
2153
1125

Notes par catégorie

3,7Équilibre vie professionnelle / personnelle
4,1Salaire / avantages sociaux
3,8Sécurité de l'emploi / évolution de carrière
3,5Direction
3,8Culture d'entreprise