Disclaimer - This is based on my experience before Family was more absorbed by Economical. The company President (who played a big part in setting the company culture) and entire Claims department are now gone.
Family was great at offering people work/life balance: 35 hour weeks, birthday off, 3 weeks vacation, personal days off - though not flexible in the work-at home/ setting own hours area.
Pay was a bit less than industry standard - but was overall reasonable given the other company benefits. An annual company bonus certainly helped, as did relatively generous annual pay increases.
The Senior executives definitely did care about the welfare of staff, and it showed with regular outings and special events.
The rate of staff turnover in general was relatively high.
The company departments were extremely siloed and the relationships among the department heads was very cliquish and potentially very antagonistic. Regular staff likely never saw this aspect of the company, but it was toxic to the overall wellbeing of the organization. Junior and middle leadership were directly affected by this dynamic, and while not involved, it could prove dangerous and intimidating for non-executive leaders to try and navigate this political swamp.
Overall: while some of this may or may not still be a factor in the company, I know that some of the leaders remain as well as many of the staff. If you do get an offer to work here, or see an opportunity to apply, by all means go for it.
Respectful of staff, Can be Fun, Good Benefits
Not the best pay, Small company may limit career progression
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