Service is hard to manage work life balance if you are over seeing several projects. Management expresses your concern and wants to help but little can really be done as staff if often spread thin.
There is very little connection/communication between departments which sometimes causes a disconnect or slow resolve when assisting customers.
Honestly its a great place to learn and grow in the broadcasting industry. Seriously do not regret my time here at all. It really sets you up to work for any other company in the industry. This is good because the salary is not very competitive in most support departments
It's quite embarrassing for me as a man to say this: All the highest positions are occupied by a tight group of buddies, misogynist men who regardless of the title women may hold in the company, will make sure they know they have absolutely no power or say in anything that happens within the company. The harassment against women in this company is probably the worst I have ever encountered before. The ONLY people (also only men) who get away with anything are the sales representatives that "bring in the money", even though everyone else does all the work to create, prepare, manufacture, edit, build, ship, products of great quality. Anyone with any respect for themselves and others has quit within their first couple of years in the company, including myself. The company produces top of the line products which is what keeps them afloat, however, it's all at the cost of a submissive workforce and low paying salaries. You'll find here that the way the company works is by attracting incredible individuals with great qualifications who are just starting out in the country or who are still young. The tactic is to take advantage of these people, drain them of their potential, and get optimal results for as long as the person in willing to either put up with harassment, or witness it being done to others. The team members I found to be great, are all looking to leave the company the moment a new job is lined up for them. If you are a man with any respect for the women in your life, DO NOT WORK there, if you're a woman, I hope this gives you some insight on how things could go for you.
You experience and witness how a person should NOT be treated