I worked with Edmonton Integrated Services (EIS) agency for sometime as a Home Operator on and off for about 8 years. My complaint about this agency is about their lack of professionalism and disregard for the clients they provide a service for as well as per their lack of support to me as a Home Operator.
They misplaced confidential documents such as criminal checks,, do not keep track of when a person completes their training and they they do not advocate or support their client with the most respect or sensitivity their vulnerable situation requires.
When serious issues arise, they do not address it, instead their solution is to move clients from one home to the next with no regards for the clients voice or choice.
EIS serves a very vulnerable sector who does not have a loud voice and depends on others to speak louder for them. I advocated for my client in my home who is a wonderful person and who deserves an agency who cares for her, her needs, wants, wishes and looks after her best interest. Instead the day I was terminated, the agency’s way of dealing with her needs is to say to her guardians they need to decide to go with another agency or stay with them. This is a terrible strategy to put pressure.