E-Comm 9-1-1 | Emergency Communications for British Columbia Incorporated
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Avis des employés pour E-Comm 9-1-1 | Emergency Communications for British Columbia Incorporated - Vancouver, BC

Intitulé du poste
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Lieu
Vancouver, BC4 avis
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4 avis correspondant à votre recherche
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2,0
Équilibre vie professionnelle/personnelle
Salaire / avantages sociaux
Sécurité de l'emploi / évolution de carrière
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Culture d'entreprise
Your typical day consists of 12 hours with 90-minute breaks which can be broken up as the employee wishes. It is hard on your body, as most shiftwork is. The 12-hour desk work can be hard on the eyes and the back.

Management is very quick to point out what you're doing wrong but never praising what you've done right. Team leads are not engaged and frequently talk to other employees about your mistakes behind your back. Some dispatchers are keen to power trip on call-takers and brand new 911 queue agents.


There is quite a lot of talk of psychological support, but very little is done.


Overall the pros of the job were the supportive coworkers and having the opportunity to use Ecomm 911 as a stepping stone to policing or other administrative work.
Points positifs
Shiftwork with a swing shift in between, free coffee, great pay and benefits
Points négatifs
Toxic work environment, unsupportive management, broken training system
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1,0
Équilibre vie professionnelle/personnelle
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Culture d'entreprise
Was very excited to successfully make it through the arduous application process -- this job is not for everyone and they make that clear -- but once through, now you have to deal with management and a culture of passive-aggressive bullying. If you question the status quo or are anything but a "yes" person, you will not fit in. If you don't feed management's ego, you will not fit in. But if you just go with the flow, do as you're told, and are okay with just being a number and not a person, you will be fine. Police and fire agencies need competent calltakers and dispatchers, and those jobs are honourable. It takes a special person to flourish in this industry... but E-Comm is no longer the place. They are taking on too much, there are too many agencies, and the training is inadequate. They are literally bursting at the seams. One would be better off with an independent municipal department or detachment. The rumours about E-Comm are actually true, and I don't recommend this employer.
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2,0
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A lot of time and money spent on training potential employees but not very well administered. Their method of training and instructing needs to be reviewed as there is a very high failure rate. No second chance,no remedial training offered so they are losing a number of very good employees.
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3,0
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'Management' does not equal 'leadership' at this place but your colleagues will make work enjoyable. Sadly, mental health is not a high enough priority for management which leads to high turnover.
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Notes par catégorie
2,0
Équilibre vie professionnelle / personnelle
2,3
Salaire / avantages sociaux
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Sécurité de l'emploi / évolution de carrière
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Direction
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Culture d'entreprise
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