Crawford & Company
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Crawford & Company - Avis

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3,0
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not enough employee for the workload, slow change, need something fresh in every step of the chain.
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4,0
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None. I prefer not to write a review at this time. My time at Crawford has been good and I would not hesitate to recommend the company to somebody looking for career advancement.
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2,0
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They will hire you and then the pressure is ON to get your license immediately. You can NOT work for them as an adjuster without being licensed. They will not allow you proper time to prepare for the exam. You will need to pay for all materials to study and the cost of the exam. If you pass you will be reimbursed. If you don't, expect to be terminated.
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3,0
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The workers there are great but the job is very streefull. I worked at the Call Centre and as an adjuster. Working full time at the call centre is very hard because the hour always change and you must work atleas 2 weekends.
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4,0
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Crawford will offer a decent work/life balance, with flexible working hours and the ability to work from home. Culture is very good.

Management has been in place for a very long time.
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1,0
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worst place in the world to work you are unappreciated and undervalued,

you are back stabbed and underpaid


Don't work there it will steal your soul!
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5,0
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Good place to work. Enjoyed my time there and made good relationships with other employees. Most enjoyable part of the job was the workplace culture. Management was great.
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2,0
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Turn over is really high
worklife balance is great

some mgmt lacks knowledge & unable to provide direction

lack of training readily available

overwhelming and stressful
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1,0
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didn't have the best experience here, management isn't vert considerate and focuses on service levels without taking into account the employees........
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1,0
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I was hired as a remote Bilingual Claim Intake Agent. The training was mediocre since the majority of the time was spent figuring out how to set up the computer and the programs. When that was all figured out, there was no time left for training on the actual job. We were also told that we would have an allowance to help set up our home office, however, were later told that we would just have to claim our expenses on our income taxes. Once set up at home, the calls came through my computer over the internet and the static and quality were just awful. So I upgraded my internet to Fiber optic, yet it did nothing to improve the quality. My service provider told me that my office equipment may not be modern enough. (Basically telling me that my internet can only be as good as my computer can handle). So I had my landline re-installed (again, using the most up to date technology) and there was still no improvement in the quality of the calls. Therefore I also conclude that Crawford’s equipment/programs are not able to handle fiber optic, high speed technology. There is very little support for the French language. All the main documents are in English and you really need to search to find it in French. When you take French calls, everything on your screen is in English, so you have to be really good at translating on the spot while on the phone with the insured. I think they need to hire people who have degrees in Translation, because it’s not easy to read one language while speaking another. The majority of the Team Leaders don’t know anything about insurance and offered - plus...
Points positifs
Work in your pyjamas at home
Points négatifs
Almost everything else
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1,0
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- Terrible managment who is biased towards each other and friends. If a manager has their eye on you they would nit pick every little thing you do.
-No assigned work space. So when you get to work its a scramble for a work station. When its a busy day, looking for a computer can cause you to be late. (And they will deducte pay)

- they require you to be 15 minutes early because computers are garbage and slow. Sometimes they donot work at all.

- new hires get paid more to do less work then veteran employees.

- Tertible pay. You get yelled at on the phone for minimum wage
Points positifs
None. its terrible
Points négatifs
Everything
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2,0
Équilibre vie professionnelle/personnelle
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Poor management
Work weekends and most long weekends

Training is rushed , sink or swim mentality

VERY high employee turnover

Monitored in everything you do. Stuck to the queue.

They hire you for certain hours and then want to change your hours to evening and weekends

They require you to be at your desk 15 mins before your shift, do not pay you for this time and only allow you sign out of the queue 5 mins before the end of your shift. Then if you receive a call within the last 5 or 10 mins you need to stay and finish the call.

Furniture is not ergonomic, desks all one height, no keyboard trays, and most chairs are falling apart.

No assigned desks, find an empty one and get to work.
Points positifs
free parking
Points négatifs
Low pay, evening, weekend and long weekend work
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1,0
Équilibre vie professionnelle/personnelle
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In my 40 year working career, I have never worked for such a pathetic company. Poor wage with unrealistic expectations of staff to work extra, do extra AND to also bear any extra expense. Their management needs to take a serious look at how their staff/colleagues treat others from staff to clients.
They were known to 'fire' people because of the terrible job they did and then hired them back years later proving that you only need a pulse to work for Crawford.

Management & direction from management did not exist whatsoever and when they did get involved, they were very condescending.

Oddly enough, when a colleague & I checked into the fact that over use of fragrance in the office was a serious issue, I was terminated and my colleague was terminated several months later. According to the Human Rights Commission, environmental sensitivity is a right and Crawford chose to get rid of the victims and NOT address the issue.
Points positifs
Free parking
Points négatifs
Poorly managed.
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1,0
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Poor management.
horrible play.

No communication throughout the company.

Unfair and unequal treatment of employees

hours are all on the weekends. you do not get any weekends off.
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3,0
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Culture d'entreprise
Busy atmosphere. Expected to work late or come in early. No OT for busy times.
Management are relatable.

Multiple locations globally. Ability to inter-company transfer
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1,0
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-Horrible Management at the Mississauga ON Canada Office in the Auto PD Department.
-Team Leaders lack any knowledge of insurance and claims

-Supervisor lacks experience in leadership.

-Work Overload

-No raises given unless you obtain licenses or CIPS. Year end, most you will get for a raise is generally around $100-$500 yearly.

-Starting Adjusters will start off at 36-38K yearly.

-Experience adjusters will make around 42-46K yearly.


-No queue/call centre environment

-Will meet some great co workers.
Points positifs
No Queue
Points négatifs
Management/No Experience/Low Pay/No raises
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5,0
Équilibre vie professionnelle/personnelle
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Culture d'entreprise
Crawford is a company that values it's employees, and the corporately takes it's culture seriously with regular employee engagement surveys. Management is transparent and approachable, with opportunities available for advancement within.
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3,0
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The most disorganised organisation ever. They promised me a 9-5 mon to fri but I got there and found it we are needed for at least 3full weekends in a month for a 1-9 shift.
Points positifs
Some supervisors are very helpful
Points négatifs
working 3 full weekends out of 4 in a month
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5,0
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always learning something new, every day is productive, a friendly environment, can get tough to keep up but its never entirely boring. the hours are perfect as well
Points positifs
long, paid lunch break
Points négatifs
sitting all day
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3,0
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A typical day at work consisted of completing, recording and assigning first notice of loss for clients.I would also assist in contacting Insurers, noted Customer inquiries, data assistance, financial transaction processing and escalations by email, fax and telephone.I learned great customer service skills and telephone etiquette with my time at Crawford & Co .The most enjoyable part of the job was engaging with clients and helping them find solutions to their problems the best I can.
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5,0
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I was treated with respect and dignity. I learned how to manage different types of insurances and how to help people when they have a tragedy, such as a car accident or a broken roof top in the middle of the winter. The work pace was very demanding, yet it is precisely that which I truly loved about this position.
Points positifs
Helping others
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