Avis des employés pour Customer Service Representative chez Crawford & Company
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Customer Service Representative20 avis
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The company is a good place to work for; 1. A recent graduate that is stating out and wants to earn experience with customer service. 2. Part time students or individuals who need flexibility with their daily life. I loved providing support to insurance clients when they suffer a loss.
Providing Support for somone in need such as the insurance clients who suffered a loss
Work Balance is poor. Its not easy to advance in the company
First bit of time here, I had seen at least 25 people leave or get fired from this company which worries the whole site and nothing was reassuring. I was told a weekend off a month (big kicker why I took the job) but that hasn’t happened d. Poor communication between management and staff and supervisors here are kind of stand off ish , saying hi to them and they just look at you like you’re nothing to them.
Lots of O.T
I worked at Crawford for just over a year. I did not receive a raise for the year. They said that I would be able to build my schedule as I'd like but that soon changed then my 2$/hr was taken away then 2 vacation days were taken from . Training was 3 days and I did not know how to do the job then was reprimanded for it
Work from home
No support or training
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- Terrible managment who is biased towards each other and friends. If a manager has their eye on you they would nit pick every little thing you do. -No assigned work space. So when you get to work its a scramble for a work station. When its a busy day, looking for a computer can cause you to be late. (And they will deducte pay) - they require you to be 15 minutes early because computers are garbage and slow. Sometimes they donot work at all. - new hires get paid more to do less work then veteran employees. - Tertible pay. You get yelled at on the phone for minimum wage
None. its terrible
Poor management Work weekends and most long weekends Training is rushed , sink or swim mentality VERY high employee turnover Monitored in everything you do. Stuck to the queue. They hire you for certain hours and then want to change your hours to evening and weekends They require you to be at your desk 15 mins before your shift, do not pay you for this time and only allow you sign out of the queue 5 mins before the end of your shift. Then if you receive a call within the last 5 or 10 mins you need to stay and finish the call. Furniture is not ergonomic, desks all one height, no keyboard trays, and most chairs are falling apart. No assigned desks, find an empty one and get to work.
Low pay, evening, weekend and long weekend work
The most disorganised organisation ever. They promised me a 9-5 mon to fri but I got there and found it we are needed for at least 3full weekends in a month for a 1-9 shift.
Some supervisors are very helpful
working 3 full weekends out of 4 in a month
A typical day at work consisted of completing, recording and assigning first notice of loss for clients.I would also assist in contacting Insurers, noted Customer inquiries, data assistance, financial transaction processing and escalations by email, fax and telephone.I learned great customer service skills and telephone etiquette with my time at Crawford & Co .The most enjoyable part of the job was engaging with clients and helping them find solutions to their problems the best I can.
Management is great and my typical day at work is enjoyable. Workplace culture is welcoming and professional. I've gained a lot of knowledge within the customer service field by interacting with customers/clients over the phone and in person.
Good people, management is okay. Positive work environment. Not much room for lateral movement. Good hours,good benefits. Paid vacation and sick days are given. A bonus is given to some departments in March. Computer skills are necessarily. Use excel frequently
lack of training
I was over worked, paid little, the management treated me horribly. There is no room for growth unless you suck up to managers. Horrible environment. The management have a dictatorship style. There is so much favouritism, racism and sexist views. If you are not the "chosen one" you will not be able to grow. I have never worked in a company with such a horrible atmosphere. Every one is over worked and there are no incentives.
Long hours, pay is low, favouritism, management is horrible
The insurance field is definitely not for everyone, however, I feel that in this environment it is definitely worth a try! There is no shortage of people willing to help out, and they have a really informative training program as well. They train people to keep them, and advancing in this company is extremely easy. In fact, one of the team leaders that I befriended and got to know had been with the company for only about 6 months before his promotion! I honestly can't think of anything negative considering the relaxed environment and plethora of pizza days when the call center gets busy. Very motivational.
Sitting at a computer all day could be seen as negative I guess?
I enjoyed working with adjuster and learning all about adjusting. I found the client I was placed with was not as flexible as first promised. Was disappointed in the culture of the client placed with.
No Control of your work schedule
Your job security all depends on who you know. They underappreciate the employees. Long time loyal employees are made to feel disposable if they voice any unfairness. The former CEO showed more appreciation for employees. The present seems more concerned with proving himself at the expense of the employees happiness...puts money above anything else.
Pros -Yearly bonuses -Full-time hours -Benefits package -Provides CIP courses/reimbursement Cons -High volumes of work -Many claims to deals with -Not enough training provided -Not enough team lead/management to ask questions to -Always piling on extra work -High turnover rate -High stress levels -Pay not adequate to amount of work
Wonderful co-workers and staff
I would never recommend Crawford & Company as a place of employment. They treat their employees unfairly and fail to follow through with promises of advancement. I worked there for a year and had to get out of their before I lost my mind. Management (especially the new Manager) have no idea what they are doing. They are sending their departments overseas yet still hiring new ppl just to string them along, its horrible. The previous reviews talking about how good Crawford is seems a bit sketchy. I can only assume that they are either part of management or new employees. The Waterloo branch has the worst turn around for New Hires vs Employee's quitting. They can't seem to keep an employee longer then a year and a half. A job should not have so much stress for such little pay. HIGHLY RECOMMENDED TO STAY AWAY FROM THIS COMPANY
okay start time wage
Horrible management, bad hours, empty promises
Underpaid, over worked. Don't expect a raise, but expect to be piled with work. Initial training was very elaborate, but further training on higher client lines was minimal (read it by yourself). Schedule preferences are not to your preferences, but theirs, so if you have prior engagements expect a fight. Management is not well trained; Team Leaders do not give sound advice. Additionally, there is a high turn over rate and the office is usually understaffed, which means there is more work. When busy, breaks are not allowed
Poor management and pay; over worked
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