Avis des employés pour Bilingual Customer Service Associate chez Crawford & Company
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Bilingual Customer Service Associate2 avis
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I was hired as a remote Bilingual Claim Intake Agent. The training was mediocre since the majority of the time was spent figuring out how to set up the computer and the programs. When that was all figured out, there was no time left for training on the actual job. We were also told that we would have an allowance to help set up our home office, however, were later told that we would just have to claim our expenses on our income taxes. Once set up at home, the calls came through my computer over the internet and the static and quality were just awful. So I upgraded my internet to Fiber optic, yet it did nothing to improve the quality. My service provider told me that my office equipment may not be modern enough. (Basically telling me that my internet can only be as good as my computer can handle). So I had my landline re-installed (again, using the most up to date technology) and there was still no improvement in the quality of the calls. Therefore I also conclude that Crawford’s equipment/programs are not able to handle fiber optic, high speed technology. There is very little support for the French language. All the main documents are in English and you really need to search to find it in French. When you take French calls, everything on your screen is in English, so you have to be really good at translating on the spot while on the phone with the insured. I think they need to hire people who have degrees in Translation, because it’s not easy to read one language while speaking another. The majority of the Team Leaders don’t know anything about insurance and offered - plus...
Work in your pyjamas at home
Almost everything else
I was treated with respect and dignity. I learned how to manage different types of insurances and how to help people when they have a tragedy, such as a car accident or a broken roof top in the middle of the winter. The work pace was very demanding, yet it is precisely that which I truly loved about this position.
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