The training was a binder and then you are dumped into the call centre all on your own with no support.
I am a remote agent and the support was awful.
Crawford provides no training. All the staff is overloaded so its hard to get anyone to sit with you.
Having to be trained on a new assignment almost everyday
Réponse du - Customer Service Rep/Call Centre Agent (Employé actuel) - Waterloo, ON
Most challenging was going out on the road, understanding the difference between assessing claims internally and externally. External adjusting has many rewarding features, the travelling, meeting new people and assisting people at times when they really need guidance. Other challenges are dealing with people at their worse and giving them a sense of direction.
Réponse du - Branch Manager (Employé actuel) - Shepparton Victoria