Courtyard by Marriott
3,8 étoile(s) sur 5.
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Avis des employés pour Guest Service Agent chez Courtyard by Marriott

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Working with guests checking in and out of hotel. Answering the telephone for in house and outside calls. Taking cash, debit, or credit card payments.
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didn’t love it. it wasn’t what i thought. was desperate for the job and didn’t get what i bargained for. management wasn’t great. lots of weird stuff going on behind the scenes.
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I enjoyed working here. Management made an effort to make employees feel seen and heard. The hours are decent, I mostly worked 3pm-11pm. Sometimes working with customers can be draining.
Points positifs
Competitive pay
Points négatifs
As with any job, can be draining
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My boss always gave days off when requested which was convenient. Felt like high school every now and then. I came to work to work though so I generally wasn’t bothered by the “cliques” and draMa. Met some cool people in the kitchen. It was a decent job.
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This facility was once a great one. However the building is VERY outdated. There’s no benefit or advancement within this company. Guests prefer not to stay at this facility, so there isn’t any tips. The only value is Marriott experience and the Marriott discount.
Points positifs
Marriott experience
Points négatifs
No benefits, no valuable wages, no room for growth
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Great place to work at. There is never any work place drama which is BEAUTIFUL! I really enjoy working here and it is an easy job. I would recommend college students to apply here.
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Courtyard is a family environment. Everyone is collaborative to make sure guests needs are met. They are very flexible with schedules and understand that life happens. The General Manager is loving, honest and cares for his employees.
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Overall, my experience at my workplace was positive.However, there was alot of resentment and issues between employees and the managers. In addition, the harmony between coworkers varied and the hotel could be very cliquey. In addition, I was promised the opportunity to move positions and cross-train but with my time there it never happened. This is probably a more suitable job for people in college or just coming out of. As long as you can maintain a professional demeanor, even when being screamed at by guests, you will do fine.
Points positifs
Free lunches? But we never got them
Points négatifs
10 minute breaks never happened, forced to change my time sheet or be written up, management was wishy washy
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Recieved a letter in the mail from hr saying i resigned ... But i never said that. Worst treatment ever. Had a great time though, everyday. Miss the hotel life.
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This is the absolute worst company I have worked for. DO NOT WORK HERE! The company doesn't care about their employees. You will regret working here..
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Benefits are decent. Work schedule erratic. The people I worked with were great. No room for advancement. Management is incompetent, plays favoritism to advance those who have common interest (i.e sports, etc).
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It's about the experience always. Working environment is supportive and positive. Management always looking for progressive talent. It's a great way to discover yourself in character and life's goals.
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One of the best groups of people I have ever worked with. There are opportunities to earn bonuses, and everyone gets along seamlessly. I have loved getting to know our "regular" guests, and I have made many amazing connections by working front desk. Yes, you will experience some abusive customers, but that is in every industry, and they make you appreciate the amazing guests so much more.
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Marriott is a global company, which means it can be easy to transfer to another Marriott Hotel somewhere else in your country or any other country. You can move around while still moving up in the company.
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This hotel is the tallest hotel in North America so the views are amazing. There is not much room for growth. Management has a lot of favorites and sneaky tendencies. Co-workers are fun to work with and help the day go by.
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There is quite a bit of management turnover. Each new manager likes to bring in their own team, hence, you cannot feel secure in your position. For what is exactly expected of you, which is an amazing amount, you are paid in the 10.00 range In-and-our burger starts you at 13.00. And there is is lesss stress.
Points positifs
High visibility positions
Points négatifs
Management inconsistency and very low rate of pay for what is expected of you.
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I worked happily at the courtyard in Pullman for a little over two years where I was a part of the best team I’ve had in my hotel experience. Our corporate office on the other hand threw us under the bus on multiple occasions. The property managers excelled in everything they did which was a great to learn from by watching or helping.
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I enjoy this job. I started full time and now work part time because I didn't want to leave the overall company. My coworkers are great and it's a fun environment
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A typical day at work consists of supportive coworkers and learning new things from new people. The hardest part would have to be service recovery because one thing works sometimes but not all the time.
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People are great and they are friendly. They like to help out when help is needed and they are very polite. Managers are good as well help out when ever help is needed.
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If the company wasn’t owned by a third party maybe it would be a little more organized! I did not enjoy my experience here At all! Tons of Unprofessionalism with management!
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