Avis des employés pour Courtyard by Marriott - Ottawa, ON
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Ottawa, ON6 avis
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A typical day at work would include greeting customers, inform them of any specials of the day, and lead them to their table.Engage in conversation with them and make their waiting pleasant by engaging in interactions.
The Bistro offers breakfast in the morning and dinner and drinks in the evening inside The Courtyard by Marriott. Breakfast and dinner are very busy and require a lot of attention to detail; Marriott standards must be met and are very specific; from greeting a guest within 15 seconds to correctly pouring and serving a beverage. Providing every guest with exceptional costumer service is the Courtyard's main focus. Meeting and banquet setups also require following very specific guidelines to ensure all clients wishes are met and that events run smoothly and on time; from table placement and electronic needs to catering, serving and cleaning up. I always enjoyed the satisfaction of going above and beyond a guest's needs and having them leave with a smile on their face. My co-workers were all very pleasant and helpful and worked great as a team. Dealing with management could be difficult there always a lot of confusion between new policies and procedures but they always had your best interest in mind and were very accommodating.
compliance between management and departments
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I felt like going to work at this hotel every time and the employees were great as well as the clients!
- very friendly and professional environment- very clean- management is great, very patient and positive- as a hostess at the hotel, I received the experience of a hotel/restaurant atmosphere- by completing all of the online training programs, I learned that the hotel was very serious about customer service- co-workers were very friendly and helpful- the most enjoyable part of the job was suffering a 7 am breakfast/brunch on New Year's day with the front desk and restaurant staff -- bitter sweet, seeing that we felt the team effort more than ever
20% off of restaurant food and discounts on hilton, hampton inn and marriott hotels all over the world
for me, the distance was the main problem. it was also quite dead on the days that i would work.
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