Continental Currency Exchange - Avis

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1,0
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Would have better growth and opportunities working in a bank
Teller/Customer Service Representative (Ancien employé) –  Toronto, ON12 juin 2019
Upper management is rediculous. VP is the daughter of the former CEO of the company who got booted for doing shady business. There is no HR department Regional managers who are supposed to train and guide branch managers do not do their jobs and blame the employees below them to make themselves look better. Head office employees speak to branch level staff as if they are children, are rude and unsupportive. People will work side by side with you then talk about you behind your back. There is a high level of unprofessionalism which comes from head office all the way down to the regional managers.
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1,0
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Unprofessional and do not stand by their employees
Teller (Ancien employé) –  Toronto, ON15 mai 2019
This company has probably been one of the most unprofessional places I have ever worked.

There was no HR department
The upper management / district manager would come in and promise things to make you think you were getting more and never deliver.

Pros
- a couple of people I worked with were great!
- an overall easy job

Cons
- upper management does not care for their employees
- upper management makes you feel bad for giving you things you deserve - no room for growth
- company does not stand by their employees. If there is an issue or PLATFORM ERROR they blame the employee instead of the system.
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1,0
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Poor Management. Co-workers are nice.
Customer Service Representative (Ancien employé) –  Kitchener, ON1 mars 2019
Management is poor.
Do not work here.
They are unprofessional and do not value employees.

They do not know how to manage employees and are always hiring.
Points positifs
Nothing
Points négatifs
Management sucks at all levels
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4,0
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Continental Currency Exchange is a great place to start a career!
Staff (Employé actuel) –  Ontario9 mars 2016
The company culture is great, the employees are happy and the benefits are good.
Senior leadership does everything they can to make every employee happy and excited to come to work.
You quickly learn how to work within a team, co-workers are supportive and personable.
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5,0
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Great job, lots of responsibility
Teller (Employé actuel) –  Cambridge, ON27 novembre 2015
If you are looking for a job that requires no thinking, this is not for you!

The company is different to work for. In that, if you want a completely organized, large corporation structure, with clearly defined positions and direction, you won't get it here. Thats also the upside to working for the company. They are much more flexible then a regular company, whether you're a part-timer or manager, you always have the opportunity to voice your opinion, as well as talk to senior management, especially the Retail Manager. She tends to visit each branch a few times throughout the year, and has 1-on-1 talks (recently started doing reviews with senior staff) with everyone at that time. Although she doesn't get back to my emails right away, she usually replies with an email or follows up within a couple days with a phone call.

Company wide, staff are easy to talk to. I've found the only clicks to be out in the Hamilton branches.

The owner used to be more involved, however has taken a step back recently. Doesn't seem to have had an effect on the company.

Lastly, we are finally getting benefits in 2016! This has been a discussion for some time now, and I don't think any of us thought it would happen. Even part-time staff will get full-benefits.
Points positifs
open communication, friendly co-workers, customers are awesome, good hours
Points négatifs
lots of responsibility, small group of staff at each branch, compliance officer can be rude
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4,0
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Great Work Environment
Teller (Employé actuel) –  ON22 juin 2015
I am writing this review in hopes of giving you an idea of what the work environment is like here at CCE. I have worked here many years as a part-time teller. Any job has its pros and cons but this has been my favourite job ever. My shifts are filled with laughs and jokes. On a branch level, we are all very close to one another but still professional. Imagine coming to work every single day with a group of your good friends, sounds kinda magical if you ask me. We often organize dinners or hang outs outside of work. This job definitely isn’t for the easily stressed or distracted type of people, YOU NEED TO PAY VERY CLOSE ATTENTION TO WHAT YOU ARE DOING. This is currency, mistakes are costly. This job also isn't for those who tend to call in sick often or who take a lot of time off of work, this isn't a Walmart, if you don't come to work that literally means that we no longer have somebody opening the store on a weekend or closing at night, thus somebody else is now stuck working all day or having to cancel their weekend trip for you, not nice.

PROS:

1. Management is amazing, I couldn't imagine working here without her. Even the assistants are great. CCE has a lot of employees who have been here for years, something I appreciate in a workplace.

2. Monthly incentives – yes they are not always accurate which is really frustrating but it is still a nice bonus at the end of the month. There have been months where I have brought home $200 extra just in incentives, not bad if you ask me. You need to work for it.

3. Frontline staff- we are all pretty easy going and like
  plus... to have fun, come to work and do your job and we will like you.

4. Hours of operation – we close earlier than the mall, closing at 5:30 on a Saturday or 8pm during the week is good.

5. Recognition – even if others feel that HO hasn't always recognized their hard work, your manager and other co-workers definitely will. We know who works hard and who doesn't, I feel that my work ethic is appreciated.

Now to address some of the previously mentioned CONS...

1. Benefit plan – there has been a lot of talk about benefits so I do believe that it won't be long until it gets implemented. Also, there is a system in place right now that gives employees who have worked here for a certain number of years a yearly amount to spend since we don't have benefits. This is actually sometimes preferred by those employees who already have benefit coverage through a spouse or parent.

2. HO – it is true that there isn't really a HR department, HO does lack a bit of organization and consistency but over the years I have seen improvements. This is a time of transition for HO, hopefully within a couple of years everything will be sorted out. Again, HO is a core group of employees who have worked here for years, whenever I call for help with a compliance issue or question when processing a trade, I feel that I have received the help I needed. In terms of communication, if you have an issue you need to be active in addressing your concerns. You need to reach out to the appropriate people with an email or a call, yes they aren't always the quickest in addressing concerns but being persistent will go a long way.

3. Compliance – if you don't feel comfortable asking a customer what they do for a living or where their cash came from this isn't the job for you. You will get an occasional customer that will give you a hard time when you ask the necessary questions but again, we have learned how to brush it off and get over it.

In conclusion, this is a great job for students who want a long-term part-time job to get them through 4-6 years of schooling. The work environment is great and I would say that, all in all, the pros outweigh the cons.
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3,0
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Great Company but Concerns Need to be Addressed
Customer Service Representative (Employé actuel) –  Ontario, Canada4 juin 2015
Pros:

-Everyone at branch level, for the most part, is friendly, supportive and works as a team. Rarely any drama at branch level, most people get along famously.

-The job itself is interesting and there is lots of opportunities to learn new things, especially with the constantly changing regulations of currencies from all over the world.

-The wages are fair when you are hired but see cons below for wage increases.

-Employees receive bonus incentives if the branch as a whole does well, as well as other incentive programs offered. That being said, please see the cons below regarding some negatives to their "incentive programs."



Cons:

-There are no benefits. Head office says they are working on in, but due to lack of following through on other promises made, I doubt this will ever happen. Hopefully, for the rest of the employees, it does.

-Head office is highly unorganized and is lacking in communication; they rarely communicate fully to the staff at management/branch level, which leaves employees with inquiries to be addressed. Due to the lack of communication midst the head office employees itself, the confusion at branch level is never sorted out because no one knows what is going on with all the conflicting information going around.

-If you are wanting to have a question or concern addressed by head office, IF you are LUCKY to get a hold of someone, often times they have to call you back as they don't know the answer to the question you have asked and need to track down someone that does (even though you have called them due to their "area of
  plus... specialty."

-Policies and procedures are constantly changing and are always unclear, as stated before, it is hard to get clarification when Head office themselves are unclear on what was "set in stone."

-There is a lot of discrepancy with the employees that work for the company and why they were hired. There are MANY friends and family that have been hired and the majority are NOT qualified for the positions they are in. This creates a blurred line between business and personal relationships.

-The District Manger is the daughter of the President of the company. She is not professional and does not handle her responsibilities well. She will blatantly ignore e-mails with staff concerns (I.e. Raise is supposed to go through but she doesn't want to provide the employee with one) and is impossible to get a hold of for even general inquiries. She can be very petty and even vindictive if someone was to go above her head to put forward a concern about how she is functioning in her role. Because the whole company is a tight knit group of family and/or friends, information always gets back to people and then the employees that put forth a complaint are the ones that pay for it in the end, leaving the issue unresolved and the employees feeling insecure and alone as their is always negative whiplash and repercussions for bringing forth a valid concern.

-Head Office favors their friends and family for promotions and raises over the rest of the company, which is unfair treatment.

-THERE IS NO HR DEPARTMENT to bring forth concerns of this nature without getting punished for it as the entire head office is made up of people they are close to.

-Employees are rarely recognized for their achievements and/or hard work.

-Wage increases are hard to get, if you even get them at all. You have to fight tooth and nail to get the increase you deserve while others are being given a wage increase without deserving it at all (heavily due to favoritism).

-The "Incentive Programs" are always late being paid out, IF they are even paid at all. Many times there has been discrepancies in the amounts that are being paid out as many employees track their incentives and are not being paid out full values.

-Due to the high volume of negative reviews the company has been receiving online Head Office has asked the employees to write positive ones to increase the company's appearance. 95% of the "cons" listed on any of these reviews are 100% honest and accurate. Instead of taking the negative comments and using them to their advantage to change the workplace, Head Office would rather ignore the concerns and continue to falsify the working conditions within their company.


That being said, I have not written this review to deter future employees from applying and perhaps having a successful career. I genuinely enjoyed my time working for Continental, even through the frustrations that any workplace has to offer. I have written this so that people have an honest look into this company and hopefully Head Office will once and for all take these concerns to heart and address them. After all, the hard work that the front line employees put in is what makes this company great (not to discredit the hard work that is put forth at Head Office). It is time to start taking a genuine interest in how your employees are feeling, especially since they are the same concerns over and over again.
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