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Avis des employés pour Call Center Representative chez Concentrix

Intitulé du poste
Call Center Representative74 avis
Lieu
Canada74 avis
74 avis correspondant à votre recherche
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4,0
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good place to work fairly paid somewhat felxiable on working shifts the traning is good people are nice guranteed hours and the benefits are good also
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2,0
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I worked for just over one year and was terminated for too many chat transfers and they were approved transfers as well. No proper warning provided after first incident. Fired 10 minutes before start of shift while logging into system
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1,0
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If you want a peace of mind do not go here looking for it. They don’t have your best interest at heart. The trainers and management are liars! They would tell you one thing and it’s always something else.
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1,0
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This company claims to have a supportive and well-developed environment.

This is simply not true. This job takes a huge toll on people's mental health and when they need to attend appointments in counts against their attendance record because Team Leaders do not authorize the time off and make the employees do flex time even if they do not know how long their appointment will take. They have falsely terminated people during the pandemic for attendance. They have also terminated people for attending their appointments with the court after they were the victim of a crime because they needed to attend court appointments and gave notification. This is the last place that I would recommend working.
Points négatifs
Poor management Rude Senior Staff Unprofessional environment
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1,0
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The entire building stinks, and their washrooms smell like a zoo. This is by far my worst workplace. Management gets special treatment. Say good bye to your weekends. You WILL NOT get a regular schedule, and your hours change daily. Their training is long, boring, and doesn't prepare you for the job. Almost every other customer is abusive and rude. Your breaks are a joke. The elevators break daily and take forever to get you back to your floor. You will be reprimanded for almost everything and anything. The management is lazy, unprincipled and lack communication with employees. They sabotage your pay and refuse to give it to you. I would NOT suggest this workplace. (Just look up their turn over rates if you don't believe me). I only worked here for 4 months.
Points positifs
The cafeteria
Points négatifs
Late hours, jaded management, the calls are abusive
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1,0
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I went on parental leave and had to wait for one month before Concentrix had submitted my ROE to the EI department so I could get my EI benefits I had to wait and suffer.
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3,0
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Great training staff are so awesome the support u 100% but they can’t train you for everything, definitely need to be able to tell someone no and be able to problem solve quickly and have a lot of confidence. Wasn’t the place for me but may be a good fit for others. Break rooms are amazing lots of activities for staff to interact tons of benefits and perks slightly competitive atmosphere.
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3,0
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I only was there for a college placement for 120 hrs. The atmosphere of the work environment was okay. I had opportunities to sit with a variety of employees
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1,0
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If your a person who suffers from Anxiety this is not the place for you. There are some days where calls are in que for hours and it's a never ending stream of calls with frustrated customers who are yelling and treating the advisors poorly.
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2,0
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Working at concentrix you are glued to a computer for your entire shift. You are docked pay if you are even one minute late coming back from a break. They are very difficult to work with if you have medical issues and needs accommodation. They use that need for accommodation to prevent you from being allowed to even apply for internal advancements. They offer internships for programs that they don't actually provide. They offered me an internship as a network technician however were unwilling to provide any on-the-job training. I was expected to somehow learn how to be a network technician while sitting at my computer answering phone calls.
Points positifs
I can't really think of any
Points négatifs
There are too many to list
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5,0
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Great people and awesome work environment. Training is very good they make sure you are set up for success. Would highly recommend working here. Plus there can be opportunities for growth within this company.
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2,0
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The job perks were great, once you get past the three months I imagine, which I quit just before due to a toxic work environment. Management in general, and scheduling mishaps. Over all would not recommend.
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3,0
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Generally a easy place to work but this varies depending on team and position. Department I worked in was very friendly but no-one enjoyed their work. Female and POC employees regularly accosted by bigoted clients leading to high turnover. Limited room for growth.
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1,0
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I did not like working there and there was no support and Management was not good and not supportive and less considerate to employees. It was for going there.
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4,0
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Relatively good place to work depending on client.
Very good employees. Excellent management team.

Group insurance plan is adequate.

Few personal incentive other than what clients offer.
Points positifs
Good management team
Points négatifs
Job security is questionable
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5,0
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i learned to make friends
i learned to give customers solution from the knowledge page which gave an experience

my trainer was the best

thanks concentricx
Points positifs
free lunch
Points négatifs
nothing
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1,0
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I would not recommend working at a call centre ver in my life again, the customers can be extremely hostile and oblivious, the dealer reps are not on your side and make you out to seem bad, management didn’t do anything but ruin sales opportunity for you
Points positifs
Cafeteria food?
Points négatifs
Everything
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3,0
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It's great if you like being timed for everything and want no advice on how to improve.
Weekley reviews are given from supervisors (if the remember) and it's just when they tell you that you need to improve times/ calls but they don't help you figure out how to do that
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2,0
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You’ll fall asleep in the training almost every day. It’s like they’re not teaching you anything most of the time, they’re waiting for others to catch up. While most of the people at concentrix are great and help you get through the day, the customers will drive you crazy and the system you work for will drive you crazier. Your callers randomly get a survey to tell the company how the call went, but it doesn’t matter if they like you. It matters if they like the company. So while you may get a 10/10 in all categories, if they wouldn’t recommend the company you get a horrible score and you get yelled at or told off by the “team leaders”. Most of the time they wouldn’t recommend the company because the company is awful. And I understand how mad they are but am told to tell them “I’m sorry you feel that way”. Don’t ever want to have to work here again even thought the people and money aren’t bad with benefits aswell. Oh yeah, and you can’t wear open toed shoes because they have so much carpet fleas and won’t get rid of them.
Points positifs
Money, hours, benefits, good teammates
Points négatifs
Long hours, management, company, cranky callers
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3,0
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You can snack whenever you want and you get long hours which means higher pay, and everyone there is super friendly. However, you barely feel like you have a life and its hard to get a decent shift that you actually like because only people who were actually there for a while getting the upper hand in bidding for shifts. Also, if you advance to a higher department, the pay barely goes up
Points positifs
friendly staff, laid back environment, sitting down, snack whenever you want
Points négatifs
long hours, no life, bid for hours, barely any room for advancement
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1,0
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Didnt like working here....the pay rate is absolutely nonsense for the amount of work that is expected from you...no room for mistakes...they expect us to ask for help when needed but no one is ever available or interested in helping. When in training the management acts all nice and helpful but once you hit the floors these same people dont even recognize you and their true personalities come out.
Points positifs
Nothing
Points négatifs
Everything
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