Concentrix - Avis

L environement de travail mais le salaire n'est pas bon vu le nombre d'appels importants et le nombre de client qu'on traite chasue jours .Le management est bon

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Not enough shift options

Senior Advisor (Ancien employé) - Ontario - 6 décembre 2023

I enjoyed the opportunity to learn here. It was a convenient work from home environment. Everything revolves around metrics which can be exhausting. You gain more and more skill sets with no increase in pay. There is a rigid schedule with zero flexibility. For example if you want to work 4 days a week instead of 5 you can not. If there was flexibility in shifts I would have stayed.

Points positifs

Work from home

Points négatifs

Long hours, zero flexibility

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Informations sur Concentrix

Sur la base de 728 réponses au sondage

Points forts

Capacité à apprendre de nouvelles choses
Environnement inclusif
Environnement favorable

Points à améliorer

Sentiment d'appartenance
Sentiment de bonheur au travail
Tâches stimulantes

Decent work life balance, run by micro managers.

Bilingual Advisor 2 (Employé actuel) - Remote - 6 décembre 2023

Typical day involves taking inbound calls, answering SMS and speaking with management. I learned I'm over qualified for this job almost immediately after training. Training is too short and we're not given all the info we need only to be "coached" on things we didn't or weren't trained properly on. Management is hit or miss, personally my TL is a micro manager who expects us to do more than we are paid for all while meeting strict guidelines. I enjoy speaking with customers most of the time and the rest of the team is helpful with a good sense of humor. Flexible schedule, with good benefits and room for advancement if you're perfect.

Points positifs

Flexible Schedule

Points négatifs

Rigid expectations

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productive and stressful

Sales Representative (Employé actuel) - Scarborough, ON - 6 décembre 2023

it's a stressful environment in a way that pushes you to be better so it makes you productive even more the managers are always here to help but work has been going good

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Lots of room for improvement.

Technical Support Representative (Employé actuel) - Dartmouth, Nova Scotia - 5 décembre 2023

The process for managing their staff could be improved. Their policies are almost unbendable when it comes to accommodating individual employees needs. They'll work out something with you (which works within their limits) but they will not not go above and beyond for an employee. They'll rather you resign than they make an accommodation that will not be a win win in their interest.

Points positifs

Free company swag

Points négatifs

Rotation can be a pain especially if you get the later hours of the day

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overall, neat and professional place to work. However, no growth chance, bad work stress, no social people, arrogant management

Technical Support Specialist (Tier 2) (Ancien employé) - Chilliwack, BC - 5 décembre 2023

What is the best part of working at the company?Nothing, may be the professional environment was good. What is the most stressful part about working at the company?Stress, work load, low pay, bad management, irrelated KPI's etc..What is the work environment and culture like at the company?Great, very neat, professional What is a typical day like for you at the company?8 to 5, logging into PC, and then stress for the day thereafter,

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Honestly speaking concentrix is really a cheap company. They expect you to work in multiple lines of business for pay below 20 dollars per hour

Technical Support Representative (Ancien employé) - WFH - 5 décembre 2023

A typical day at work will be receiving between 20 -30 calls90 percent of clients are rude with absurd demands.Clients have the habit of sending bad reviews and even if it is not your fault management tries to still align it to youIt’s a job that can drive you into deep depression

Points positifs

Generous PTO’s

Points négatifs

Always forcing extra hours on workers, once you tell them you can’t they say It’s mandatory

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Ok place to work

Customer Service Representative (Employé actuel) - London, ON - 3 décembre 2023

It’s an ok company to work for. I have learnt a lot. I really like the work environment the team members and team leads are amazing people to work to with. A typical day at work is not so bad

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Ok

Customer Service Representative (Employé actuel) - Hamilton, ON - 28 novembre 2023

Good to work from home. Need to be ok with talking lots. Lots of rude customers & no real support from tls once on floor. No room for advancement either

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Work-life balance

Customer Service Advisor (Employé actuel) - Hamilton, ON - 28 novembre 2023

Good pay, Work-life balance and good incentives. Could be overwhelming due to overwhelming calls sometimes and trying to fit everything in recorded time.

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Emplois et carrières chez Concentrix

Voir d'autres offres

Travail à domicile Canada Service à la clientèle et/ou ventes ou support te

Moncton, NB

il y a 8 jours

Customer Service Representative (On-Site)

Glace Bay, NS

il y a 30+ jours

Customer Service / Technical Support Representative (On-Site)

Dartmouth, NS

il y a 30+ jours

Travail à domicile Canada Service à la clientèle et/ou ventes ou support te

Oshawa, ON

il y a 8 jours

Customer Service / Technical Support Representative (On-Site)

Hamilton, ON

il y a 30+ jours

No help

Bilingual Customer Service Representative (Ancien employé) - Work from Home - 28 novembre 2023

They give you a training but basically it is all about looking in the article for the answer. You are so limited when the client read the same article that you read, the only good is work from home .

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Boring and robotic work environment.

Technical Support (Ancien employé) - Work from Home - 27 novembre 2023

Worst Team Lead i have ever see.Team Lead are your enemy.Continuous calls.Haptic work environment.Management is as worst as it can be.Zero Mental health.

Points positifs

2 days off

Points négatifs

Everything about it

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Decent

Customer Service Advisor (Ancien employé) - Remote - 27 novembre 2023

There is ample support to get you through rough days. Can get really busy during holidays. There's also a possibility your shift might not be your first choice and it's tied to performance

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It's all about numbers and you're ability to suck up

Supervisor Training (Ancien employé) - Oshawa, ON - 25 novembre 2023

It's a business and the employees are commodities. It's all about hitting the numbers by whatever means necessary. Management is often promoted based on personality, not skills. If you are great at sucking up to people, you'll do very well here.

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Stressful

Service Advisor (Ancien employé) - Home based - 23 novembre 2023

Soul draining job. No life work balance, production is so stressful. Minimum pay . Schedule just a mess. I don't really think they care about people.

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Managment is a joke

Agent (Ancien employé) - Oshawa, ON - 22 novembre 2023

Managment has favorites and will post for positions even though they know who will already get the position. You are just a number and they will spit you out when done. Work life balance, doesnt exsist

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Stressful

Welcome call advisor (Ancien employé) - Work from Home - 22 novembre 2023

It was very stressful because of high sales expectations, I was only thankful for a few colleagues and my team lead who was very nice and support too.

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Very stressful

Client Advisor (Ancien employé) - Ontario - 17 novembre 2023

Training was soft and the culture seemed to be great but the production was a disaster. 8 hours Vs. 30 min Lunch Break, back to back calls it's energy consuming. It will be okay if it's part time and they didn't offer it

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Management will try to bounce you from team to team. No reasons given. They will email you but will jot reply.

Customer Service Associate (Employé actuel) - London, ON - 16 novembre 2023

Less pay, difficult client to handle, many issues with the service provided, minimum pay, poor management. They will email you and once you reply they will not respond and other manager will email you and same thing will go on and then they will terminate you because you did not communicate properly.

Points positifs

Wfh

Points négatifs

Long hours, poor managers

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Good place to work for

Customer Service Representative (Employé actuel) - Hamilton, ON - 14 novembre 2023

I recommend. Good pay, people care and follow up when they say. Lots of activities as well to keep the morale high. Management could be more present and introduce themselves.

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Fun

Advisor (Ancien employé) - Mississauga, ON - 14 novembre 2023

Good company to work at , he ave some employee program to attend like wellness sessions.Management are great . They alway started the day with icebreaker or some game

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