Concentrix - Avis

Trouvé 1 669 avis correspondant à votre recherche Voir les 21 784 avis
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1,0
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A completely unprofessional work place.
Fraud Detection Analyst (Ancien employé) –  Riverview, NB20 juillet 2019
I was fairly excited to dip my toes into the call center employment field when I started working at Concentirx. Training classes are fine, the trainers are nice and the course is fairly easy, however once you're on the call center floor its almost completely different. The training course only explains the bare minimum of how to use the systems and half the time systems are crashing or do not work anyway. Speaking with any team leader was always a 50/50 chance of being ignored or helped, and if you go to them directly with an issue on a call, even if told to do so by a CAC they will become irritable. Most of the time you can locate your on floor help (CAC) in a different department chatting it up. As well as the professionalism in that place has been thrown out the window. The whole time I was working there it reminded me of highschool with all the drama and rumors. The only good thing about working at concentrix is they will guarantee you two days off in a row every week.
Points positifs
Guaranteed two days off in a row
Points négatifs
Bad hours, Bad management
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1,0
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Outdated technology and constant computer problems.
Customer Service Representative (CSR) (Ancien employé) –  Hamilton, ON19 juillet 2019
For 25 cents above the minimum wage, you have a tidal wave of work to do for one of their clients that is a financial institution. You have to write exams on anti-money laundering and privacy laws. You also have to write a test on how their internal system works for daily employee use. Their database of customer information goes back to the days of DOS and you have to memorize dozens of key combination codes for everyday use. You also have to sell products associated with the financial industry. Your sales have NO bonus structure or commission attached to them. Everyday upon start up during the training period, something was not working to get us properly trained for the floor when it comes time to talk to the public. Because they're still using Windows 7, yes, Windows 7, it screws up your ability to work properly. You can pour coffee and flip burgers for the same money and this job is worth at least 18 to 20 dollars an hour but pays only $14.25 at the time of this review and you don't get a full 40 hours if you go full time. In the fall, 24/7 shifts start and you will have to work the overnight shift. You will be overwhelmed with work for very little money. I stayed almost two weeks out of a four week training period and I and some others in the class were not nearly ready to start our jobs when the time came. Decide for yourself but you will be under paid for too much work and you will have to deal with abusive customers and worry every single day about accidentally violating people's privacy or having someone try and pull a scam on you.
Points positifs
None
Points négatifs
Overnight shifts, low pay, technical problems and people are allowed to constantly show up late.
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4,0
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Pretty good pay, bad hours
Technical Support Representative (Ancien employé) –  Dartmouth, NS19 juillet 2019
This job pays you a good amount for the work you are doing. You get to sit and talk to people all day and be comfortable, but it is sometimes draining and can become repetitive. If you like call centres, this will probably be the best one you can work at.

This job is very micro-managed (you're confined to your desk all day and you have to mark down every time you leave your desk; that being a break, lunch, bathroom etc.) so be mindful of that.

The people are awesome, everyone is super nice and they want to you succeed.

HOURS ARE BAD, but you will get 40 hours+ no question; they want you to be working more and taking less time off. Basically, if you are just an average Joe with no kids, home life etc. and you don't care what shift you work, this job is for you. The scheduling system is completely out of your hands because they say it's based on performance but they'll schedule you the night shift even if you are doing really well. Most of the time after training you are put on the night shift for 2 months straight keep in mind, after that period you'll get your desired choosing for shifts.

Good people, good pay, bad hours, sub-par work.
Points positifs
People, comfortability, money, can balance around school
Points négatifs
hours and scheduling
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2,0
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Started out great, now I’m regretting it
Technical Support Representative (Employé actuel) –  Dartmouth, NS18 juillet 2019
Oh boy where to start.....training class and trainer herself were very fun and informative, great floor support in nesting, then you go to the main floor where it all goes south..no floor support, unfair customer surveys where you get the blame for customers hating on the company, customers who don’t know an iPhone from their rear ends, quality dept who always has something to pick on you about even when you’re doing well, equipment constantly breaking down, answers to customers inquiries not always easy to find.....frankly I’m about done with this place, looking for other work
Points positifs
Great salary, nice people (most), benefits
Points négatifs
Stupid rules, constant criticism
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4,0
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fun work environment work hard get alot done
Technical Support Agent (Ancien employé) –  Chilliwack, BC17 juillet 2019
very happy place to work get alot of work done in a short period of time
Points positifs
occasionally free lunches
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5,0
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Great place
Technical Support Associate (Ancien employé) –  Belleville, ON16 juillet 2019
Overall good, no pressure , great colleagues , many opportunities
I worked there for 2 years , was able to make good extra money based on performance.
Lot of vacation.
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4,0
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Fun atmosphere
Financial Advisor (Inbound) (Employé actuel) –  Dartmouth, NS15 juillet 2019
Management is friendly and supportive even if a little unorganized at times. Quick to respond to potential issues you are having. Co workers in general are pretty friendly as well.
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3,0
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lots of change and learning envolved
Team Leader (Employé actuel) –  Peterborough, ON12 juillet 2019
you can excel in a short amount of time as long as you apply yourself every day. If you lose focus too often, you will struggle to succeed. Opportunity for advancement and incentives. Diverse group of employees. Dedicated operations team.
Points positifs
employee of the month and monthly incentives just for performing a bit over the average employee
Points négatifs
can end as late as midnight
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1,0
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Stressful and tough standards
Customer Service Representative (Ancien employé) –  Chilliwack, BC12 juillet 2019
I worked on several contracts at this company when it was Convergys. While it varied by contract, the job was quite stressful as both a customer service representative and technical service representative. Benefits are reasonable but wages were and are low. I stayed there for two years but had to quit as it drained by soul. Also very little flexibility and very strict attendance policy. Good way to learn about technology and business operations
Points positifs
Paid training, lots to learn
Points négatifs
Stress, low pay, strict attendance
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4,0
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Long days
Customer Service Representative (Ancien employé) –  Glace Bay, NS11 juillet 2019
Alot of sitting around to do the work
Set break and lunches
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4,0
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I worked for Concentrix for many years
Customer Services representative (Ancien employé) –  Glace Bay, NS11 juillet 2019
I spent over a decade working at Concentrix (2005-2007 (when it was called Stream) and again from 2011-2019), with positive experiences and lessons learned throughout my time spent there.
Points positifs
You can often work extra hours if you like
Points négatifs
Sometimes some customers can be difficult to deal with
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4,0
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typical day of work
Technical Support Specialist (Ancien employé) –  Belleville, ON8 juillet 2019
you go to work and do your job and go home. I wish they did not have a target time and work with customers one on one. Sometimes it gets boring but you just have to go through the day
Points positifs
hours
Points négatifs
have to meet metrics
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5,0
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Pretty Great!
Senior Advisor (Employé actuel) –  Niagara Falls, ON8 juillet 2019
I have been working at concentrix for about a year and a half. I find nothing wrong with them I get my 40 hrs and opportunities to advance. 90 percent of the managers are amazing to work with.The job is simple but not easy, and you get out what you put into it!!!
Points positifs
Up to 44 hrs
Points négatifs
Taking calls all day
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5,0
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Nice work place
Back Office Specialist (Ancien employé) –  London, ON8 juillet 2019
Friendly people to work with and chances of advancements
Points positifs
Employee appreciation events
Points négatifs
Really long hours
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4,0
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Fun workplace with multiple break rooms and events going on
Technical Support (Ancien employé) –  Chilliwack, BC7 juillet 2019
A typical day at work in logging onto the computers and getting into taking calls and assisting clients in solving their technical problems. I learned a great deal about computers and how to deal with customers and how to better talk with people during this job. Management was really great on the lower side but the higher ups had to manage multiple contracts so sometimes they busy for long periods of time when you were trying to get information from them for something. One of the hardest parts of the job is having queues where we had to take calls nonstop for long periods of time but still try and find time to follow up with other customers we worked with before. I really enjoyed the learning experience and helping my coworkers find better ways to handle things and take less stress off by organizing their time better, as well as training new employees.
Points positifs
Lots of events and nice break areas
Points négatifs
Low job security and potentially lots of calls depending on time of day worked
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5,0
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Excellent workplace
Technical Support (Ancien employé) –  Peterborough, ON4 juillet 2019
My time at concentric was short due to a health issue, however the management, trainers and co-workers were all amazing people and were always there to lend a helping hand.
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5,0
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A great place to work that all depends on your mindset
Trainer (Employé actuel) –  Nova Scotia2 juillet 2019
Working for Concentrix has been very rewarding. I started out as a phone agent like everyone else then I was able to move to floor walker "roamer" finally moved up to being a trainer. We often hear the negative stories of call centers like Concentrix but the reality is that if you go to work here every day with a great attitude then anything is possible. I was able to move up fairly quickly and recieved a bump in pay to match my new responsibilities. I really have nothing bad to say. You will have both good days and bad days but as long as you maintain a positive attitude and you don't fall into the workplace gossip and negativity then you will do fine.
Points positifs
Helth benefits, career advancement, bonuses and the people ♡♡♡
Points négatifs
None. Your experience here depends on your mindset. If you come here feeling cranky, chances are you won't like it.
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4,0
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Alright work
Technical Support Supervisor (Ancien employé) –  Montréal, QC29 juin 2019
It's quite easy to get hired, and the training is paid. However, you will easily grow to dislike the sound of the telephone, during your first months.
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1,0
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A cesspool
Customer Service Representative (Employé actuel) –  Chilliwack, BC29 juin 2019
training is provided but they changed procedures so often that you never really knew what was going on. Even in training they tell you to take it all with a grain of salt, or use old training methods and then say “but we don’t do it this way any more”. The schedules are some of the worst schedules I’ve ever had with a job. They give you a break after an hour of working and then don’t give you a lunch until 5 hours after that (for example of break scheduling). I could go on and on but I won’t. This job is good because it’s accessible, they’re constantly hiring, but thats because of the HIGH TURNOVER of agents because this place is such a circus.
Points positifs
Free parking, awesome benefits
Points négatifs
Read review
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1,0
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No work life balance.
Customer Service Representative (Ancien employé) –  Oshawa, ON28 juin 2019
Did not enjoy working with Concentrix. They are not fair, pay is poor and scheduling is a terrible
Bathrooms are not clean and access to a clear schedule with a good notice is not available
Points positifs
Free parking
Points négatifs
Long hours, poor pay.
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