How do you handle an unhappy customer?
Examples of how you turned an unhappy customer into a happy one?
If you are applying for IT position, most of the question is regarding on IT infrastructure.
Give an example of a time you had to explain a difficult situation to a customer
They ask you questions like “can you tell me how to draw a house” to see how well you can give directions to customer. They ask how much technology you have used and how well you can use a computer and type, and they ask questions to test your problem solving skills as well. They have a pre screening phone interview where they ask the basic questions to see if you qualify for a face to face interview at their office as well.
Experiance automotive background
How do you handle Clients in (give situation)?
Basic computer test
If your able to work
How do you feel if your superior is younger than you?
Typical situational questions
Basic computer knowledge, typing tests, sales, customer service.