How do you handle an unhappy customer?
Examples of how you turned an unhappy customer into a happy one?
Réponse du - Customer Service Ambassador - Call Center (Former Employee) - Oshawa, ON
If you are applying for IT position, most of the question is regarding on IT infrastructure.
Réponse du - IT Security Analyst (Former Employee) - National Capital Region
Give an example of a time you had to explain a difficult situation to a customer
Réponse du - Customer Care Advisor (Current Employee) - Hamilton, ON
They ask you questions like “can you tell me how to draw a house” to see how well you can give directions to customer. They ask how much technology you have used and how well you can use a computer and type, and they ask questions to test your problem solving skills as well. They have a pre screening phone interview where they ask the basic questions to see if you qualify for a face to face interview at their office as well.
Réponse du - Technical Service Advisor (Former Employee) - Hamilton, ON
Experiance automotive background
Réponse du - Technical Consultant, FCA STAR Center (Current Employee) - Auburn Hills, MI
How do you handle Clients in (give situation)?
Réponse du - Technical Support Representative (Former Employee) - Bacolod City
Basic computer test
If your able to work
Réponse du - Sales Associate (Former Employee) - Glace Bay, NS
How do you feel if your superior is younger than you?
Réponse du - CUSTOMER SERVICE REPRESENTATIVE (Former Employee) - Cebu City
Typical situational questions
Réponse du - Facility Manager (Former Employee) - Chilliwack, BC
Basic computer knowledge, typing tests, sales, customer service.
Réponse du - Technical Support Representative (Former Employee) - Belleville, ON