Comfort Inn par Choice Hotels
Comfort Inn by Choice Hotels
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Avis des employés pour Guest Service Agent chez Comfort Inn par Choice Hotels

Intitulé du poste
Guest Service Agent31 avis
Lieu
Canada31 avis
31 avis correspondant à votre recherche
Voir les 4 801 avis
3,0
Équilibre vie professionnelle/personnelle
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Culture d'entreprise
Minimum pay, 20 minutes to clean per room but they expect perfection, hours are part time, no team work, they have benefits but must have the expected amount of hours to qualify
Points positifs
Benefits but only if you manage to get the min hours required to qualify
Points négatifs
Not enough hours, rushed to clean rooms but expect perfection
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1,0
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When working at the Comfort Inn, Management regularly set tasks that required employees to meet criteria that was not only not within their job description or realistic expectations for which they were being fairly compensated, it inevitably set them up to fail. Employees were expected to please guests but not provided with the time or the tools to meet guest expectations. Staff was expected to work as a team but divided and set against one-another. In such a toxic atmosphere no-one can be expected to thrive.
Points positifs
Fair notice on scheduling
Points négatifs
Near Constant Animosity
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1,0
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Management is not there to help you with any problems when there not there they don't answer you, your alone all day no breaks not worth it stay way no help, you can't be sick, no cover, no protection from robbery, no protection from drunk/ crazy people
Points positifs
None
Points négatifs
Bad management, no breaks
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2,0
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The management and other staff are friendly, approachable and encouraging. The issue for my self was with one key person. One day they are kind and the next they are threatening to fire you. They are unprofessional and a bully.
Points positifs
Great co-workers
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1,0
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when I first started there it was great morale was high and everyone seemed to be on the same page. When we lost our General manager and the house keeping manager took over, everything that had been achieved with hard work had been completely undone. This is a woman I believed in and trusted then she started lying and cutting back hours because the hotel was over budget. Not a good place to work.
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1,0
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It's unbelievable how impotent Management is. As close to hopeless and directionless business I've ever seen first hand. Subsequently, lower level or entry employees are scapegoats for upper management. Anyone who enjoys being adequately trained to do their job properly will have to cope without such luxury here. The people are very nice despite the absence of any workplace leadership.
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5,0
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The bosses are awesome. Your coworkers are the best. There's room for growth. You aren't stuck in a dead end job. Everyone is great. The benefits are great.
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5,0
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Great ppl to work with, pay I’d expect to be a little more considering the responsibilities expected to job title. Competitive rates to ensure receiving incentives on Cheque was fun
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2,0
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Meeting and greeting guests was about the only positive to this job! Rules seemed to change daily,favoritism runs rampant, and all depending on where the guest works, depends on their level of service! Management is a joke, and should never be trusted!
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5,0
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I was hired on as a Guest Service Representative shortly after I graduated from Hospitality, Tourism and Restaurant management. I was able to refine or test out skills I had learned in college. This position required us to be able to work alone, be on our feet all day and handle guests with care.
Points positifs
In my field
Points négatifs
understaffed
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1,0
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Management sucks, the hours suck, they're long, you're forced to work even when your shift is over. Short staffed all the time, missing appointments or family gatherings because we are not allowed to leave if our cross shift doesn't show up... not a place I'd recommend.
Points positifs
You can do what you want when it's dead
Points négatifs
long hours, managment isn't good
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4,0
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Greeted customers
Answered the phones

made hotel resveration for guests

did the night audit and the monaris machine

set up the breakfast for guest

kept fresh coffee
Points positifs
you get to meet people from all over the world.
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3,0
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Not a bad place to work. I enjoy meeting such a large variety of cultures. Many nice people from many different places. There is just no room for growth.
Points positifs
medical benefits
Points négatifs
No increase in wages in 4 years
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3,0
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I have always worked in customer service and quite enjoy my job at Comfort Inn. Friendly staff and amazing guests make the shift enjoyable. Thank you.
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2,0
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It is a good school for people without experience, so they can learn and get an insight of the industry, however management was poor. The hardest part of the job was having to work Christmas days where many arrivals had to call to cancel their reservations due to weather conditions so in many occasions I found myself siting in front of the computer or walking around feeling useless.
Points positifs
You work independently.
Points négatifs
Not enough hours.
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4,0
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I really enjoyed my time at the Comfort Inn. The staff were fun to work with and the guest were always enjoyable as no two were ever the same. I laughed every day at work.
Points positifs
Meeting guests
Points négatifs
Short hours
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5,0
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A typical day at work would be taking reservations, giving directions, Education customers about the area. Checkouts - communicating with Housekeeping staff Check-ins - cash debit and credit trans actions. Directing incoming calls and waiting on walk in guests.
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3,0
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Working alone had it's ups and down, frustrating with noisey teams. Never received a raise In the 6 years I worked there.owner was pretty cheap.......
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3,0
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Wonderful workplace culture
Good hours

Good business and company

Poor management at the time

Excellent security measures and security guards

Great learning curve
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5,0
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Enjoyable hard work with nice people with lots of opportunities to learn. 8 hours of work per day, multitask job that requires people that can deal with pressure and are clean and organized. Good environment place with really nice people and manager.
I was unexpected lay off before complete 3 months of work and I was told that the reason was that the owner was cutting expenses. At the same time, all my time working there, I would have compliments every day from everyone, never had any problems of any kind and I've always been told I was doing pretty good.

It's a good place to work, but I guess they count you as a number and not a person at the end of the day.
Points positifs
Good work enviroment, nice cooworkers and manager
Points négatifs
Owner viewer focus on her own money over the quality of employees
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3,0
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This has been a learning experience as I am fairly new to the industry. I was raised in the hospitality industry from a child so I know and understand the in's and out's of the business. I am looking to be able to expand and grow with the company and gradually move up among my fellow colleges.
Points positifs
Lots of hours
Points négatifs
Short Staffed
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