co-workers were great but the job itself is awful.
Travel Consultant (Ancien employé) – Saint John, NB – 17 mars 2019
The people I worked with were great! very happy and fun. Overall the actual job itself was awful. Dealing with people that don't take no for an answer , you get constantly harassed by the card members and the card members rate you on a scale from 1-10 and if something doesn't go there way you are at fault 99% of the time and your stats are based on your surveys.You get in trouble if you don't take you're breaks on time even if you are on a call for an hour and your break was 15 minutes after taking the call its on you.
Overall good place to work, friendly and fun, good support from agents and management
Agent (Employé actuel) – Minto, NB – 24 mai 2019
Good place to work, fun, helpful and good connection with everyone. Have H&S committees, Task Force Committee and Social Committee, always looking for ideas and open to questions. Good place to develop skills
Customer Service Representative (Employé actuel) – Minto, NB – 23 mai 2019
Cloud5 does make it fun to come to work, we do have different incentives. (Cash to win, trips to our hotels, days off with pay). We have Social Committee that also does fun things. (Christmas party, BBQ's, Sundaes, 50/50).
Great support from our team, not just management but by coworkers. We are all like family always willing to help each other.
We make connections with the customer while speaking with them on the phone and help them with reservations.