If management decides they don't like you, you're out of there
Travel Consultant (Ancien employé) – Saint John, NB – 13 décembre 2018
I put in time at cloud5, traveled and even moved to the city for my job, I missed some time due to weather conditions, even though I was an amazing travel counselor, my stats were great, they even gave me my pay raise and following hours for the next month... they let me go 2 days after my warning, which I thought after a warning they we're supposed to give you time to correct the mistake?
Anyhow, I don't recommend this job to anyone. The training is awful and if you're not loud enough, or persistent enough, or the management doesn't know you personally, you wont get the help you need, you'll be stuck on a call with an upset customer and can't even answer it because nobody will help you.
Overall good place to work, friendly and fun, good support from agents and management
Agent (Employé actuel) – Minto, NB – 24 mai 2019
Good place to work, fun, helpful and good connection with everyone. Have H&S committees, Task Force Committee and Social Committee, always looking for ideas and open to questions. Good place to develop skills
Customer Service Representative (Employé actuel) – Minto, NB – 23 mai 2019
Cloud5 does make it fun to come to work, we do have different incentives. (Cash to win, trips to our hotels, days off with pay). We have Social Committee that also does fun things. (Christmas party, BBQ's, Sundaes, 50/50).
Great support from our team, not just management but by coworkers. We are all like family always willing to help each other.
We make connections with the customer while speaking with them on the phone and help them with reservations.