Sales Agent (Ancien employé) – Oromocto, NB – 6 novembre 2018
Very poor management, will not work with employees. They state that hours are based on stats but they aren't. Management refuse to work with you to find hours that you can work and ridicule you when you have to look elsewhere because of their lack of compromise. The training is a farce, you jump on the phone with no idea if you are even performing your job correctly and no senior staff is around after 5 to answer your questions.
Overall good place to work, friendly and fun, good support from agents and management
Agent (Employé actuel) – Minto, NB – 24 mai 2019
Good place to work, fun, helpful and good connection with everyone. Have H&S committees, Task Force Committee and Social Committee, always looking for ideas and open to questions. Good place to develop skills
Customer Service Representative (Employé actuel) – Minto, NB – 23 mai 2019
Cloud5 does make it fun to come to work, we do have different incentives. (Cash to win, trips to our hotels, days off with pay). We have Social Committee that also does fun things. (Christmas party, BBQ's, Sundaes, 50/50).
Great support from our team, not just management but by coworkers. We are all like family always willing to help each other.
We make connections with the customer while speaking with them on the phone and help them with reservations.