If the company cannot train people properly and then fire these people then it's the company's own fault. I don't see this company lasting too long as management is a big joke and treat their employees horribly....
Very toxic stressful management is a joke...do not realize the verbal abuse agents have to deal with nor do they care..
Wear whatever you want, they are so desperate for staff they probably wont even notice what youre wearing
I would change the salary paid wages to hourly paid wages and increase the wages when a agent has upgraded to another trained benefit not wait till they are trained in all three