Ville d'Ottawa
City of Ottawa
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Avis des employés pour Customer Service Representative chez Ville d'Ottawa

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management is always extremely accommodating to staff. Great colleagues to work with in a team environment that is physically demanding at times. typical day at work is relaxed as duties are spread out effectively
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The only thing I didn’t like it was not paying well .As full time student and working as a csr,it fit my schedule and and secondly not giving enough hours.
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I have work 11 years at the City. Since the pandinmic I now am not granteeed to get my hours back when I am back to work. I have had several supervoirs since my supervisor retired, that has been very challenging. Last if you are a partimer at the City no matter how hard you work you are not noticed.
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Good part time job for students because of the flexible hours that can accommodate for a busy student schedule. Minimum wage job but it usually isn't that busy (depending on your complex)
Points positifs
30 min break, great coworkers, great management, lots of shifts available
Points négatifs
long hours (5-7 hour shifts)
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It's a wonderful place to work if you're looking to stay in a position for a long time. I have been able to work at several locations doing various jobs which is great experience.
Points négatifs
no lunch breaks
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Everything is well managed and organized. Everyone is always willing to lend a helping hand and you make close ties with the clients, as well as your coworkers.
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This is a great job if you are a student as they are very flexible with hours. You can choose not to work set hours for several months and stay on the replacement staff list. However, shifts are set for different sessions. This also gives you the opportunity to have different positions within the City of Ottawa.
Points positifs
very flexible, great for students
Points négatifs
not enough hours, can't leave location on breaks
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Unionized work, hours based on seniority, subsidized training. Great framework for lifeguards looking to be in it for the long run. Excellent facilities and teams.
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As it is with the City of Ottawa, it makes it very hard to get fired or lose your position. The job itself is fairly easy but includes a lot of memory and knowledge. The management keeps switching as they get promoted and get replaced which makes it very hard to get along with them. Some seem unorganized and can sometimes affect your job. With the city of Ottawa, you need to be bilingual which could be a con for some.
Points positifs
Safe workplace
Points négatifs
Poor management
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I love working for the City of Ottawa. I learned to get along with coworkers, dealing with customers, and I grew as a person. I learned that customers are always right and to respect their wishes.
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I like working there. always work hard with enthusiasm. want more hours and jobs for making money. I handle cash and talk and help customers with anything they need.
Points positifs
breaks
Points négatifs
long
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Worked great with school as shifts did not conflict with class times. Barely higher than minimum wage. Is ideal as a part-time student position.
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As much as I enjoyed the location that I worked at, I felt very overworked for my pay rate. There is also little room for advancement in the job sector. The staff was lovely, but the job just wasn't worth it. Downsides:
Points positifs
Great staff, great location, good community feel
Points négatifs
Little room for advancement, Very little staff to take shifts from you, Low pay rate, Not enough hours
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At first it seemed like the day would never end with you in a chair all day just looking at a computer screen but as soon as you get to know the staff and realize how easy of a job it is you appreciate the long hours you've worked
Points positifs
Great work environement
Points négatifs
long hours
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Gained valuable experience in the customer service industry in the public sector. Developed problem solving skills, multitasking skills and customer relations skills.
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Busy and much to learn, computer system, policies, added courses, client services, programs and registrations for various courses and memberships and classes in the city.
Points positifs
Great people, great clients
Points négatifs
Not enough hrs
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Always a fun time working, great staff and cliental around. Always learning new things in the fitness world and of the job its self. Management for the department is amazing , great boss. Co-workers are great and always happy. Hardest part is dealing with upper management . Most enjoyable part if actually working with the team.
Points positifs
get to workout
Points négatifs
upper management isnt great and pay
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Very much a team player environment. Energetic, positive employees and management. Supportive, encouraging coordinators. Opportunity to move within the City of Ottawa organization.
Points positifs
Fitness memberships
Points négatifs
Part time - no benefits
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A typical day at work includes opening the facility, greeting members into the facility, answering phones. Addressing any question and registering clients in our programs. Front line work dealing with customers and cashier work. I learned to always have a positive attitude while working and to do my best. The management was fantastic, very easy to work with and accommodating to our school schedule. My co-workers were great and now some of my good friends. The hardest part of the job would be getting to know the City of Ottawa computer operating system, but it didn't take me long to get it! The most enjoyable part of my job is dealing and working with many different people and interacting with them.
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I've been with the City part time for 8 years, at the same complex! The daily interactions with clients, is the best part of the job. The senior clientèle are the best part of my day.
Points positifs
This workplace feels so rewarding
Points négatifs
Hard to advance/get a higher title job within the City.
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The City of Ottawa is an incredible opportunity for anyone looking for a job in a fun, and dynamic setting with great staff.
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  1. Customer Service Representative