• Assisted customer with financing eligibility. • Evaluated and confirmed customer credit limit adjustment. • Updated customer information as per customer request • Explained financing plan and help customer with their payments • Assisted customers in resolving issues such as customer reimbursement, account delinquency, delay and mis-posted payment, and account consolidation. • Identified and transferred customer's account to either collection or recoveries for further assistance. • Assisted merchants with account update, plan type change. • Escalated issues to manager for further assistance
Just fine as it was same culture like working from off shore locations, not much of feel that you work in Canada and the location is also very isolated, but yes from technology stand point they are using very good framework and nice learning experience
* Expected long hours of work without any compensation or day in lieu. * Micromanaged to the minute using desktop analysis tools * Had no bonus or adjustment to salary not even to account for inflation for 2 years as full-time employee until moved to another business * Lots of mandatory training for compliance but no investment in providing employees with job related technical training/upgrade opportunities other than Udemy for which you have no time left after your working day
This organization cares not for its staff. The turnover is ridiculous...mainly driven by constant management change. The revolving doors result in new management frequently coming in and wanting to "put their own stamp" on the organization. This usually means significant cuts to staff. I worked for this organization for a long time (15+ years) and was fortunate enough to last (luckily) through slaughter after slaughter. There is a reason why morale is so low within this organization...people walk on eggshells waiting for the next shoe to drop.
Pay and Benefits
volatility, culture, no discernible correlation to performance and compensation, demanding and long hours
I worked with an employee that was crazy. And I mean like screaming in the office throw things at you when she was in a mood level crazy and they wouldn’t do anything about her because her sales were really good. Went as far as going to HR as my manager was scared of her and the district manager didn’t care because her sales were so good. Still nothing. I left and they went through multiple people after me until she was finally let go.
The role was contract to full time. I was initially very excited about the opportunity as since I went through referral the interview process was a cake walk for me. but still, I was assessed for my technical skills. but when I actually joined the team, they put me in a work which was nowhere related to my profile. I was upset and mentally stressed there for all the 5 months i worked there. People work for endless hours and no-one complains as this is an unsaid expectation. the people are nice though.
Not good for vendor companies. They are overburdened with work. Despite putting in efforts, vendors are humiliated. No work life balance. Location of the building is the best part and has easy connectivity to highway. HR is very supportive and address the concerns of employees. Quite a good place for employees to work here.