A day in the life of a cibc representative
Targeted Sales Representative (Ancien employé) – Halifax, NS – 7 novembre 2012
A typical day started at 9am. Headset on and it's showtime! I was answering inbound calls for clients with banking needs, ie: pay bills, consolidate debt, help with savings, why did my cheque bounce? It was a customer service job 1st while maintaining a high level of efficiency and accuracy, also, profiling and asking needs based questions to offer needs based products.
I learned the key to being a successful sales rep is someone who puts the client 1st and makes them feel like they have the control.
The hardest part of the job is when you take your time and energy to describe a benefit to a certain product for a client and they do not make a decision they want you to call them back and then they aren't available.
I truly would say the most enjoyable part of the job was when you know you made a difference in someone elses life. By offering them services or products to help manage their finances more effectively.