Avis des employés pour Head of Customer Service chez CIBC

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5,0
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Fantastic Place to Work
Head Bank Teller (Customer Service Representative) (Employé actuel) –  Hamilton, BM2 avril 2018
I have worked at CIBC for a number of years.

They offer great benefits and employee incentives.
I have been very lucky to have several great managers within CIBC who were willing to help progress my career.
Points positifs
Excellent Benefit Package
Points négatifs
Limited work hours
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3,0
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Good company to work for, very helpful management and staff.
Head Customer Service Representative (Ancien employé) –  Mississauga, ON23 février 2017
I worked there for 5 years and enjoyed my time there. I learned a lot. Staff and management were helpful and friendly. Had multiple opportunities to do additional duties, including training new staff members which was the most rewarding. They relied heavily on me to run the branch's cash operations, it was definitely a good place to work.
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4,0
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Good company to work for
Head Customer Service Representative (Employé actuel) –  Brantford, ON6 août 2016
a lot of opportunities to move up within the company
excellent management team
A lot of training provided so you are well educated about the job
Learned a lot about the banking industry as a whole as well as CIBC while working at the branch
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3,0
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Good while it lasted.
Head Customer Service Representative (Ancien employé) –  Toronto, ON11 mars 2015
Loved working at my first branch. Loved everything about it especially my regular clients. Was a great place to work at even on the bad days. Then I came back from maternity leave to a go to a new branch. Requirements to do and say things to clients were through the roof and were meticulously monitored, ie. if you weren't smiling for a mere moment you would be written up. The changes in the company were the few reasons why I choose to leave the company. I wouldn't want my children working there in the future.
Points positifs
Dealt with some amazing clients
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5,0
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Productive team work
Head Customer Service Representative (Employé actuel) –  Bolton, Ont10 octobre 2013
• Head Customer Service Representative, responsible for coordinating activities with other Customer Service Representatives to ensure appropriate cash on hand to meet CIBC legal requirements and business demand.
• Provide exceptional levels of customer service while processing accurate and timely transactions for clients.
• Interact with unhappy clients by judiciously resolving their issues while maintaining client loyalty to CIBC.
• Expert in bank products, services, and procedures.
• Generate sales, by providing informative advice to clients for the branch to meet its sales objectives.
• Exercise due-diligence to deter, detect, and report suspected money laundering and terrorist financing activities.
• Track and assess all transactions for any suspicious activities.
• Given the responsibility of training new employees in customer service and banking procedures.
• Assigned the duty of coordinating work schedules for employees using Microsoft Office.
• Act as back-up support to the branch manager by given the task of providing overrides to employees and locating teller differences
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4,0
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Fast paced work place
Head Customer Service Representative (Ancien employé) –  Mississauga, ON6 décembre 2012
Balance safe, supply tellers with cash, order and ship out money. Process customer transations.
Learned how to work in a fast paced enviroment, and work closely with co-workers. The hardest part of the job was the long line-ups.
The most enjoyable part of the jobs was getting to know regular customers and helping them with their transactions.
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