Avis des employés pour Fraud Response Officer chez CIBC

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Good people, horrible company
Fraud Response Officer (Ancien employé) –  Toronto, ON27 octobre 2017
- Repetitive work that is mind numbing, no actual thinking going on
- People at work are great and very friendly, and willing to help
- Management seems to micro-manage, tries to help but often does not know what the employee has to go through
- Very small room for advancement unless you yourself look for open positions
- Horrible pay, especially in comparison to other companies in similar roles
- The health benefits are decent
- Strange hours, often cannot be changed
- Hard to switch vacation time
Points positifs
Nice people
Points négatifs
Strange hours, low pay
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Worked with a great team and there was a lot of great team building opportunities
Fraud Response Officer (Ancien employé) –  Toronto, Ont12 août 2014
Was able to provide excellent customer service. I was able to learn a lot about the credit card fraud industry which was very interesting and I have found it helpful.
Points négatifs
late hours
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Fraud Response Officer
Fraud Response Officer (Ancien employé) –  Toronto, ON4 octobre 2013
Resolved cardholder inquiries about loss card, fraud and disputed transactions by using extensive analytic ability and detection software,.and interpreted company’s policies to customers.
Generated lost reports and documented fraud transactions confirmed by the customer.
Cancelled and blocked customer’s accounts, issued new card number, and opened fraud claim reports.
Collaborated with branches, Visa international, Visa merchant services, Moneris solution merchant services, casino, loss and fraud department of other financial and non-financial instituted to solve reported loss and fraud transactions.
Analyzed data to identify recurring fraud problems trends and formulated fraud reports to management with recommendation to improve early fraud detection.
Investigated reported fraud and non-possession situations referred by internal and external sources, including conducting risk analysis over the reported fraud situations.
Coordinated with other departments to enhance the security of transaction systems, including participating in loss & fraud project implementation, monitoring progress and compiling updated reports.
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