Resolved cardholder inquiries about loss card, fraud and disputed transactions by using extensive analytic ability and detection software,.and interpreted company’s policies to customers.
Generated lost reports and documented fraud transactions confirmed by the customer.
Cancelled and blocked customer’s accounts, issued new card number, and opened fraud claim reports.
Collaborated with branches, Visa international, Visa merchant services, Moneris solution merchant services, casino, loss and fraud department of other financial and non-financial instituted to solve reported loss and fraud transactions.
Analyzed data to identify recurring fraud problems trends and formulated fraud reports to management with recommendation to improve early fraud detection.
Investigated reported fraud and non-possession situations referred by internal and external sources, including conducting risk analysis over the reported fraud situations.
Coordinated with other departments to enhance the security of transaction systems, including participating in loss & fraud project implementation, monitoring progress and compiling updated reports.