CIBC Visa Card Products Division
Fraud Detection Specialist (Ancien employé) – Toronto, ON – 28 septembre 2012
I have worked for CIBC Visa for 10 proud years from 2000 to 2010 working in the visa fraud industry. My typical day at work is answering up 100 calls a day in the inbound function and handling 18 cases an hour in the outbound function. I worked in 3 divisions for CIBC which are Merchant Help Desk, Loss Prevention Dept and Fraud Detection Dept. I learned to save and reduce bank losses due to credit card fraud. My duty was to protect all CIBC cardholders of fraud by which of identifying identity theft, fraud applications, account takeovers, convenience cheque fraud, bust outs, family fraud, counterfeit and impersonations. The hardest part of the job was detecting family fraud and bust out fraud scenarios. As a Fraud Detection Officer I worked in team of 70 agents and 6 managers, work with the Anti-Money Laundering team and act as help desk to the Loss Prevention Dept.
unionized environment & warm friendly co-workers
difficult and irate customers, risk of bank losses, long commute to work