Avis des employés pour Customer Service Representative chez CIBC

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1,0
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Job security is very low.
CUSTOMER SERVICE REP (Ancien employé) –  Vancouver, BC18 septembre 2019
No matter how long you’ve been, whether if you are in a branch or in a department, once they have changes they will cut off people, not for progress, but for their cost cutting.
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5,0
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Customer Service Representative
Customer Service Representative (Ancien employé) –  Winnipeg, MB10 septembre 2019
Working for CIBC was great. The free banking and health and dental benefits was a definite bonus. The comprehensive training allowed me to perform and excel at my job.
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5,0
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Productive work place
Customer Service Representative (Ancien employé) –  Vancouver, BC10 septembre 2019
Working with CIBC as a bank teller was very well structured. Learning programs were allotted time to train and understand the company itself and teller duties. Efficient team environment. The employees that work there make the busy, high-intensity work environment barely manageable.
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5,0
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Nice working environment
Customer service representative (Part time) (Ancien employé) –  Toronto, ON29 août 2019
Nice working environment and good co-workers. However, sometimes the workload is a little bit overwhelming and you need to find a way to balance both your life and your work.
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5,0
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productive workplace
Customer Service Representative (Employé actuel) –  Brampton, ON22 août 2019
Excellent learning space and room for growth. Great management and excellent work environment. The company is growing in digital culture and one of the major banks in terms of diversity.
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5,0
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Great establishment with wonderful diversity
Customer Service Representative (Ancien employé) –  Nanaimo, BC19 août 2019
Great place to work. I was able to gain a understanding of how a strong financial foundation is formed. I enjoyed the staff as its was filled with many cultures, in to which which helps you understand what people financial health meant to them. Great training program
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5,0
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Fast paced environment providing clients with daily banking needs
Customer Service Representative (Employé actuel) –  North York, ON12 août 2019
-Great place to work, rewarding occupation and manageable work/life balance
-Help clients with day to day banking needs as well as promoting products and services
-Maintain security measures at all times while working within cash delegations
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5,0
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Great
CSR - Customer Service Rep (Ancien employé) –  Sylvan Lake, AB10 août 2019
Wonderful people, great place would work there again. Sadly my injury will not let me stand for long periods of time. For anyone that can though it is an awesome opportunity. Also a lot of room for advancement from within.
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2,0
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CSR (Customer Service Representative)
Customer Service Representative (Employé actuel) –  Toronto, ON19 juillet 2019
1.)Accurately document and update customer records in the computer system.
2.)Provide feedback and recommendations to your manager on ways the company can improve.
3.) Perform other duties as assigned by your management team.
Points positifs
Learning New Things
Points négatifs
Long Hours
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1,0
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Horrible workplace
Customers Service Representative (Employé actuel) –  Toronto, ON25 juin 2019
even worse employees. The toxicity level is unreal. There is favourism and it’s obvious but no one cares. The hours are even worse, spread out so you basically have no life, if you’re one of the lucky unfavourable who works odd weekend hours.
Points positifs
Pay cheque
Points négatifs
Management and the scheduling
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3,0
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Overall decent place to work
o Customer Service Representative (Ancien employé) –  Toronto, ON13 juin 2019
Depending on the department, CIBC can be a joy or headache to work. The branches are joyless and stressful, always needing to meet targets, hence the high turnover. Training in the roles are also non-existent.

Back office roles, while they don't pay nearly as well as a sales job, don't come with the same unbearable stress branch jobs do.
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3,0
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Temporary Assignment
Customer Service Representative (Ancien employé) –  Toronto, ON11 juin 2019
Working as a teller at the time was an opportunity. Flexibility to work at many locations and different hours.
provided different ways of performing same task in many ways.
Points positifs
flexibility
Points négatifs
temporary assignment
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2,0
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Had to leave the job due to stress
CUSTOMER SERVICE REPRESENTATIVE (Ancien employé) –  Barrie, ON10 juin 2019
I really felt like the company didn't have their clients' best interest at heart. It was all about pushy sales and ringing a bell for every credit card sale (so embarrassing to do in front of clients). No matter how much you sold, it would never be enough. The managers would often stand behind tellers and listen to interactions. In 1 short year, we had 4 tellers leave. Despite the people working there being amazing, it felt like a very toxic environment.
The pay is laughable (I literally made more at my first job 10 years prior, after finishing university) and the benefits and a pension not even worth mentioning (pension after a life of service would amount to less than $1000 a month). The work-life balance was also non-existent with rarely getting 2 days off in a row and you had to beg for vacation which they wouldn't even line up with my husband's despite giving a year's notice.

typical day at work:
-start 30 min early without pay and finish 1-2 hours after closing also without pay while balancing
-sell, sell, sell
- this particular branch, the managers were lovely people but the pressure placed on them from above took its toll
-workplace culture - almost non-existent
- hardest part of the job - very little reward and incentives for very stressful and demanding job
- most enjoyable part of the job - dealing with clients, providing them with solutions, and working with great people
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5,0
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Excellent!
Customer Service Representative (Ancien employé) –  High Level, AB4 juin 2019
My manager was amazing and the team was fantastic!!! Definitely a place I’d keep working. Only reason for leaving was because of relocating to another town without a Cibc!
Points positifs
Great atmosphere
Points négatifs
Days seemed long.
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3,0
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underpaid, overworked, moving to digital banking
Customer Service Representative (Ancien employé) –  Richmond, BC3 juin 2019
first few years were great, then they restructured and changed management and it became a miserable work environment that only cared about shareholders instead of employees or customers.
Points positifs
free banking
Points négatifs
low wage
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4,0
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not much support on training
CSR- Customer Service Representative (Temporary) (Ancien employé) –  Victoria, BC23 mai 2019
CIBC is the place where you can learn a lot if you want to learn but you will not have enough strategic support from the team or management to get proper training, so if you would like to learn by yourself than it would not be difficult place to work. Overall very good.
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1,0
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Very stressful environment
Agente service à la clientèle (Employé actuel) –  Montréal, QC13 mai 2019
There is no support from the management team , the clients are very rude , it is actually very sell focused , I have been so drained mentally that it affected my personal life
Points positifs
Salary, benefits
Points négatifs
Management, stress
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3,0
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Not very people friendly
Sales and Customer Service (Ancien employé) –  Toronto, ON12 mai 2019
For the most part I worked on my own with little interaction with fellow employees
This made for some very long days
In the call centers action high paced with very little down time
Points positifs
Learned a lot in a variety of banking departments
Points négatifs
Pay not great and advancement was tough
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4,0
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good beneifits, works weekends
Manager, Customer Service (Ancien employé) –  Toronto, ON30 avril 2019
worked in the branch for a bit. taking shift on weekends and late shifts. not optimal life work balance.has good benefit, i think that on par with all the major banks.
Points positifs
good benefit
Points négatifs
less work life balance.
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4,0
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Supportive Leaders
Customer Service Representative (Ancien employé) –  Surrey, BC30 avril 2019
Supportive Leaders, they teach you the foundation of each role. Ample time off allowed. Depending on your managers, you may be well supported for advancement.
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