great company, with the privileg to be sorrounded by great people & happy customers
Assistant Branch Manager, Retail Markets (Employé actuel) – Maple, ON – 18 février 2015
A typical day @ the branch is
greeting regular & new clients, listening to their banking needs.
involving in problem resolutions, challenging issues
assisting team with transaction overrides,
daily coaching, employee observation, back office operational transactions, inbound/outbound phone calls, reporting to BM....
advising coworkers re product related questions or banking transactions issues.
the hardest part of the job is when we run on short staff, long line ups, and all types of complaints from customers, all in one day:)
the most enjoyable part of the job is when our clients leave our branch extremely satisfied and we receive the top rate from them for excellent customer service.
And when our staff is rated the best in the district, or nationally:)