In Canada we are not taught anything about finance in school, and it is also considered culturally rude to talk about money or finance openly. Therefore most people don`t know anything about banking, so naturally you will get most clients calling in who are a bit uncomfortable and perhaps a little embarrassed of their lack of knowledge regarding their current financial situation. Long story short, a lot of people will be calling in a bit defensive, but are nonetheless quite easy to diffuse. It is often quite busy and you will frequently be taking back to back calls for your whole shift. Hours are based on seniority, so when you`re new, you can count on getting some not so great hours, the shifts change every 3 months, so your shift is the same for that time period. For example, you could be 4pm - 12am (midnight) Tuesday - Saturday, or 11:30-7:30 Thursday - Monday.
Learn a lot about banking and finance
Hours not so great if you`re new, lots of sitting