Avis des employés pour Customer Service Representative chez Ceridian
Intitulé du poste
Customer Service Representative3 avis
3 avis correspondant à votre rechercheVoir les 570 avis
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Great Team culture and work life balance initiatives and Management will always listen to suggestions on how to make things better and more efficient for Employees and Company goals
Worked for Ceridian for over 10 years and always felt like they just wanted quantity over quality. They expect you to do way more than you can handle when it comes to the phone queues. I don't mind going above and beyond but when it's not appreciated is when you feel like they could care less about you and more about the money. No Work/Life balance when I worked there, but now they have a new thing where you can take as much time off as you want. Felt like I was more of a robot then a human being. I always picked up extra work and learned extra positions/products, etc there so I could be a great employee. I also trained other employees etc and that wasn't even my position to do but I did it because I cared about the employees. I thought I was irreplaceable because I was a senior employee there with lots of knowledge and thought I would retire there but apparently they would rather get rid of me to hire 2 people in my place for the same amount I was being paid. I know customers will have a hard time if they keep doing that because they prefer representatives that know what their talking about and can fix their issues fast. If you don't mind being a robot and feel like a slave driver cause you'll be handcuffed to your phone, then this is the company for you.
Lower level employees are amazing
No Work/Life Balance, underpaid, unappreciated, upper management doesn't care to listen to the people below them
They brag about work life balance when there is none as only some jobs are able to be fully virtual well the majority were one day a month. Mgmt was able to work from home for there pets or when they wanted to but we employees couldn't if we had a daycare or school closure. Hard to get ahead no matter how much extra time you put in. Mgmt also won't deal with problem employees. Lots of jobs moved to the states and lots of people have lost their jobs or had to go to a job they didn't want but had no choice as they need a job. Wish I had left years ago.
Free tea coffee water
No work life balance only some jobs are virtual
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