Avis des employés pour Ceridian - Markham, ON
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Markham, ON11 avis
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Great people depending on what side of the business you are on, Culture change for legacy is hard and leadership does not seem to care. There are not enough programs to help employees move from legacy to new. Leadership only cares about bottom line, and it is shows in what the customers are getting.
Great Team culture and work life balance initiatives and Management will always listen to suggestions on how to make things better and more efficient for Employees and Company goals
Worked for Ceridian for over 10 years and always felt like they just wanted quantity over quality. They expect you to do way more than you can handle when it comes to the phone queues. I don't mind going above and beyond but when it's not appreciated is when you feel like they could care less about you and more about the money. No Work/Life balance when I worked there, but now they have a new thing where you can take as much time off as you want. Felt like I was more of a robot then a human being. I always picked up extra work and learned extra positions/products, etc there so I could be a great employee. I also trained other employees etc and that wasn't even my position to do but I did it because I cared about the employees. I thought I was irreplaceable because I was a senior employee there with lots of knowledge and thought I would retire there but apparently they would rather get rid of me to hire 2 people in my place for the same amount I was being paid. I know customers will have a hard time if they keep doing that because they prefer representatives that know what their talking about and can fix their issues fast. If you don't mind being a robot and feel like a slave driver cause you'll be handcuffed to your phone, then this is the company for you.
Lower level employees are amazing
No Work/Life Balance, underpaid, unappreciated, upper management doesn't care to listen to the people below them
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I have been working within this company since I moved from overseas more than 4 years ago. I have learned a lot and have grown a lot in this company. Started within an industry that was new to me and I was given opportunities to grow and learn different products,deal with customers requests at a level I was not used to. And now, all this is familiar to me so I am really thankful for that. It has been a good learning along the way and I am ready to learn new. I have been surrounded by knowledgeable colleagues who contributed to my learning process as well. Today I am looking to relocate and I am willing to consider any offer that you may have.
Service specialist – Ceridian Canada Inc. (client service – HPL) Interact daily with customers through telephone, email to re solve, trouble shoot and reconcile all issues associate with Payroll, benefit and Journal Entries in HPL, Rewrite the HPL year end check list on the year end guide approved by the year end committee and printed on HPL year end guide. create SQL reports (Power query), special tax exemption and garnishment Articulate to client how to create and transmit payroll cycle run and off cycle run. Reconcile remittance to CRA, WCBs, EHT,CSST, pension, JE & Benefit billing Appoint as a member of committee for year end guide, best practise and How to Knowledge Centre projects. Explain how to processing US payroll, such how to set up 401K and ensure client meet the year end deadline Jan 31 to submit W2.
Working at Ceridian was a great experience and I really enjoyed my job. I supported 3 different payroll software programs and I worked on a team in a queue, handling incoming calls from clients with issues from whatever platform that they were using. Usually it was a walk through, or simple procedures, steps missed. Sometimes corrections needed to be made, and whole payrolls needed to be pulled, corrected and previewed, before they could be run. Aside from the excellent set of customer service skills, you also had to have a sense of timing, what time it was, when runs were going, what time cut-offs were happening, making sure that each and every client had a perfect payroll no matter what the issue was. We always were the front line, and our objective was to resolve everything on the front line, but there were extensive or more serious issues, usually with new users that required our senior team's assistance, and then we would have to know when to escalate. The keys to this position were a friendly manner, exceptional organizational skills, meeting deadlines, a bit of up-selling, some invoicing or billing for additional services and patience.
Ceridian Canada head office is in Winnipeg for 2.5 years working with multiple teams all of the teams had the same goals... to be successful. Very highly team oriented wonderful people to work with.
Management participates in Team building