Avis des employés pour Customer Service Representative chez Carstar
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Customer Service Representative9 avis
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The management team was completely useless. Nepotism. Especially the “accountant” in the main office. Worst human being ever. The only shining light when I was employed there was the HR Manager they had when I first started. She disappeared likely because she saw the BS too.
Too many to list
The management is horrible. The owners/manager was only present about 2-3 days a week and hardly ever stayed for an entire day. There is no training what so ever and all employees are to learn the position on their own. I was employed by the company for only 5,5 months and during that time the management fired 6 people. The store only consisted of 6 employees. During my employment I was promised many things that never happened. I strongly do not agree with how this company is run.
poor management, high employee turnaround, no training
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Senior Management is horrible, play favorites. Culture is brutal, personal attacks, don't like it, go to a senior manager to get your way. False promises, favorite threat, if you don't like it, there's the door.
Checking e-mail, calling customers for following up, looking up new insurance claims, calling tow truck companies, updated each file, booking client in for an appointment, calling insurance , cleaning , organizing files, answering the phone, taking messages, inventory, customer service.
1 hour lunch break and don't work weekends
long hours but the day goes by fast
Typical day includes taking phone calls and passing them to the part owner part technician. Setting appointments for estimates and repairs of Body work. Communicating with other office workers who do not give you complete info on how to do things. the employees and management keep everything a secret until you make a mistake and then call you out on it. Won't show you how things are done for you to gain exp. Wouldn't recommend this repair shop to anyone weather a customer or an employees Very very unhappy with the way they handle employees and customers.
None at all.
No team work
This was a very busy auto body shop that demanded detailed attention to your work. I worked with a awesome crew at this location that taught me a lot about a business that I knew nothing about when I started. Hands on training that brought me to the front of the business to deal with the customers on a day to day basis. To arrange everything that they required even a ride home form the boss if so needed.
Home made Christmas dinner
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