It's an abusive workplace
Mental Health Worker (Ancien employé) – London, ON – 6 mai 2019
I have worked at CMHA for years now and it has been one of the worst experiences of my life. There is a sub culture of cliques and the gossiping is absolutely atrocious so always watch what you say as the work politics will DEFINITELY get around and you will be fired. They are constantly hiring because they cannot keep staff - high turnover is NOT good for a company as 'prestigious' as them. There are very few chances for progression within the company, especially in the Supportive Housing and Crisis departments. There is a hierarchy to this agency and they are not afraid to let you know. Managers are just that - they're business-like and don't understand their clientele or staff and expect your co-workers to go straight to management instead of actually telling you when they have an issue with you. It is an extremely toxic workplace. You are just a number to them and nothing more - they want full commitment from you but offer no loyalty. Furthermore, they never want to hire within the company. The permanent, full-time positions are always posted both internally and externally at the same time, which seems absolutely wrong. It logically makes sense to allow for internal applications in advance of externally posting the position. They always offer contract work, which does not provide benefits. Yes, there is a chance your contract can be extended. However, I can guarantee that you will not be hired full-time within a decent time span.
Be prepared to work a lot of overnights and weekends. If you have kids, good luck - you work shift work, so you will have to have a babysitter all the time.
They will also let you go without letting you know why. Do not expect a response if you ask for feedback in order to understand why you may not be a good fit for the agency. Management never gives concrete examples of behaviours you have done wrong. Furthermore, if you ask how to improve yourself, they will shrug off your question and essentially tell you to figure it out yourself or they cannot give concrete examples as it might reveal the person (staff or client) who complained about you.
Long hours, gossip, hierarchical workplace, managers do not listen or respect staff, clientele are treated poorly, policies are not followed (discharge due to drug use, etc., which is a zero tolerance policy is not upheld), willing to let clients abuse other clients, lack of professional development oportunities