Canadian Linen & Uniform Services
Le taux de satisfaction est de 39 sur 100
3.0 étoile(s) sur 5.
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Avis des employés pour Customer Service Representative chez Canadian Linen & Uniform Services

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Intitulé du poste
Customer Service Representative40 avis
Lieu
Canada40 avis

Notes par catégorie

3.0Équilibre vie privée/professionnelle

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40 avis correspondant à votre recherche.Voir les 156 avis

The faster you go. The earlier your done.

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L'avis le plus utile, sélectionné par Indeed
I worked in Calgary base for 2years. Good pay. But they push hard. They want the job done in 8 or 10 hours. But if it takes 15 hrs you get in trouble. So what. But take pics of your hours of work at the end of every day. They will hack the punch clock and drop your hrs. I experienced it several times. After 6 months I got my route figured out. I was done in 8 hrs or so. But that’s hustling and they pay 10 hrs. If I remember right. I got fri sat sun off. 4 day work week is great. I hurt my back. And they had me string bags for light duty. Again they want 1000bags done by lunch. As a driver I laughed at this and done maybe 100 bags. You won’t see to many overweight guys working here. Very physical.

Points positifs

Good pay/benefits/hours

Points négatifs

Management pushes hard
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Poor management

They will fire you weeks before your probation period and accuse you of doing things you did not do. Very shady and unprofessional. They mess around with paychecks.

Points positifs

Hours

Points négatifs

Union
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Good pay. If your willing to work for it.

Good pay if your willing to work for it. The bosses know what they are doing and help where they can. My only gripe is the amount of punishment I had to put my body through to make the good money.

Points positifs

Good pay. Doughnuts at meetings.

Points négatifs

Long hours.
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Fast pace and stressful work environment.

I worked as a Customer Service Rep/Delivery Driver for Canadian Linen in Lethbridge, AB. The job itself was okay. It was physically demanding and at times, quite stressful. The big problem at this branch was the management. There was no support from any management from the GM to the service managers. I was blamed for every problem on my route, they didn’t back me up when customers complained, I had to fight for any time off including sick time and bereavement leave, and they were overall unprofessional. If you can deal with poor management, you are paid well to deal with it.

Points positifs

3 day weekends. 4 - 10 hour work days a week.

Points négatifs

Paid for 40 hours a week, even if you work more. No overtime.
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Well Paid but hard on the body

The pay is pretty good, but they are really demanding. Long days, hard on the body, and some perks at some of the customer accounts. You are really just a number and that’s how management sees you. The people working in the plant are treated like slaves and do not make enough.

Points positifs

Good pay, Benefits, freedom when on route

Points négatifs

Hard on the body, Management
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Management SUCKS!! Not worth the money

I have worked for Canadian Linen in Toronto, kinda expected the same here in Calgary. But the management sucks. Trust me love yourself a little and dont work here

Points positifs

No Pros

Points négatifs

Management is horrible
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Disgusting work

The work itself is absolutely disgusting, changing out filthy mats, mops, and filthy coveralls. The management is absolutely terrible and if you ever bring up any kind of constructive criticism to make working there better, all you are met with is "you don't like it, get another job". Drivers are constantly being given more and more work and responsibility. The only good thing about this job is the pay, and the 3 day weekends.

Points positifs

The pay

Points négatifs

Pretty much everything
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Great to work for in Alberta, Terrible in Vancouver

Two different environments from province to province. Alberta is the only non union canadian linen, and being unionized didnt change the job at all. The work load for the union was heavier, there was less pay since Vancouver basically gives product away practically for free, and the hours were gruelling. As a result, the sales and management push the csrs to the brim, and the truck was overflowing with product and they still demand more. Working in alberta was awesome. Vancouver is awful. are

Points positifs

Good benefits package, best linen company to work for ( unifirst is even worse!)

Points négatifs

Long hours, heavy work with handling gross, wet mats and disgusting bins of kitchen towels that get mouldy, management is awful, Pay not that great for the effort put in.
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Awesome place

Early shifts, manage your own time. Daily loads are physically demanding. Your days start between 530 and 7 to load and you leave the plant by 8-9 the latest, get back to finish your shift after deliveries by 3-4 depending on how busy your route is. I was laid off due to Covid 19. Great place to work

Points positifs

Weekends off and holidays

Points négatifs

Physically demanding
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Mentally draining, Overloaded routes and high expectations

The job of CSR is actually a lot of fun, meeting new people daily, learning about different industries and interacting with owners/managers of places as small as a take out restaurant, to a billion dollar manufacturer. A lot of pressure is put on the reps, you have to basically run all day long to complete your route, and even then it is sometimes impossible with the amount of stops, and the "desired" management end of the day. The job is in no way a cake walk. Its constant movement the entire day, 30-40 stops a day, some take 5 minutes to change a mat, put a bag of towels and aprons on the shelf, and change out the laundry bag. Some take an hour to change a dozen mats, bring in 50+ linen bundles and towels, and tag and load 30 bags of dirty laundry to take back to the plant. The bags are heavy when fully loaded with wet and dirty items, and the smell at the end of the day is revolting at times. The customers never seem to be happy because the product counts that they signed a contract to pay for every week never seem to be what was sent in to be cleaned the week before. Missing garments, no or the wrong linens sent back, poor quality items and the their seemingly endless calls to the office to air their complaints that seem to fall on deaf ears, have left a bad taste in their mouths. Some of the managers are outstanding and go above and beyond to help their staff and the clients, others shrug off any grievances and don't seem to care a bit about anything but towing the corporate line, and making staff feel like they mean nothing. If you want a challenging job, both - 

Points positifs

Decent pay and union benefits, occasional free meal from clients

Points négatifs

Just about everything
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Emplois et carrières chez Canadian Linen & Uniform Services

Postes : Customer Service Representative
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Poor management

Went through 3 General managers and countless supervisors when I was there. Supervisors treated like slaves. No reason to get promoted. To much infighting.

Points positifs

Union job.

Points négatifs

Union job. There 20+ yrs. Raise of $6.00 /hr.
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Negative Environment and Stressful

The management are not educated for their positions. Organization/distribution of work unfair between workers. Employees are expected to stay and not get paid for overtime work.
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Don't waste your time

You're basically a Janitor in a delivery truck, servicing 30-40 businesses per day, picking up dirty laundry/towels and dirty wet floor mats and changing mop heads.. Half the customers/businesses you service are rude to you because the Plant doesn't provide you with enough product.. Most of the time there's nowhere to park your truck.. so you may have to walk a block or two with dirty laundry bags... And once you've finally finished your day, thanking god you're finished, you have your Managers complaining that you could have finished faster.
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Horrible

Terrible company to be involved with in an way shape or form... Management are evil SOB’s, Stole from clients and abused and intimidated employees. Never again.
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Intense and Fast paced

Great place to work. Hard work but very rewarding. Amazing chance to make great relationships with customers and make excellent money while doing it. Get in shape and make great friends.
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fast paced work, great management and staff

delivery and pick up of mats and garments on a specific route. Excellent management staff and co-workers.Lots of lifting and bending. Dealing with customers on an hourly basis. Good pay and benefits and 4 day weeks for customer service reps
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Poor Work Environment

Canadian Linen is an EXTREMELY poor managed and run company (Hamilton Office) with a very negative work environment. The work load and expectations on the Data Entry/Customer Service dept is VERY unrealistic. They have no knowledge of how to manage their team - giving NEW hires the largest branch/workload. If you ask for support from your supervisors or let them know you are overwhelmed, you denied help and told 'JUST GET IT DONE'. The salary is very, very poor for the work expectations and demands on the employees - employees are NOT HAPPY that work there. The turnover rate is extremely high. Don't jeopardize your mental health, your self esteem or time working here. 100% honest review!
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Okay for a bit, but keep looking

Job is okay, work is fair, pay is good, but management, and job culture is poor, leading to a lot of unnecessary stress. Management alternates between doing nothing, and over micromanaging. Priorities are often in the wrong place.
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pays well for 4 days of work

Really good benefits and pays well for a 4 day work week. Would be nice if we could start earlier instead of 7am. Pressured to find new business and upsell all the time even though we have a sales team. Isn't that's what a sales team does?.....not here!!
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Stay away

Horrible place to work, management one sided, very little support or help when needed, neglect company vehicles, even unsafe @ times. Will 100% take advantage of route jumpers, days are over loaded, not enough time to have lunch or breaks. Normal day is 10hr/day or more. Slavery @ its BEST!!! Management and staff are quitting on a monthly basis. Worst experience!!! NO STABILITY ( DO NOT APPLY )

Points positifs

weekend off, decent pay

Points négatifs

long hours, unsafe vehicles
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Average office job, nothing special

Average office job - manageable workload, steady hours and breaks. Acknowledgement for a job well done. Little to no opportunity for advancement and promotions are handed out on a "who you know, not what you know" basis. Most of the people who work there are nice.

Points positifs

Weekends and stat holidays off.

Points négatifs

No opportunity to advance. No holiday events.
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Note globale

3.0

D'après 156 avis
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39

Notes par catégorie

3.0Équilibre vie professionnelle/personnelle
3.3Salaire/avantages sociaux
2.9Sécurité de l'emploi/évolution de carrière
2.6Direction
2.6Culture d'entreprise

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