Agence du revenu du Canada
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4.2Équilibre vie privée/professionnelle

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709 avis correspondant à votre rechercheVoir les 726 avis
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C’est un environnement stable et bien organisé

Avis en vedette

L'avis le plus utile, sélectionné par Indeed
J’ai toujours travaillé avec plein d’énergie parce que tous les employés étaient gentils et s’entraident entre eux. Il y’a des mauvaises journées aussi mais après tout, nous rentrons à la maison tout en oubliant le passé et espérant réjouir le lendemain.

Points positifs

Sauf en cas de réunion
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Productive and fun workplace

I had a nice time getting to know my team and my group. We attended presentations, and made sure to have all the training before being on the phone with clients.
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Extremely stressful work environment

I worked as an Assessment Processing Clerk for the CRA’s T1 Matching Program for two seasons; the program runs from September to January-February. I didn't like it at all: poor training, unrealistic production expectations, mistrust from individual taxpayers due to ongoing tax scams, inconsiderate and disrespectful team lead, and general lack of support and help from those whose job it was to support us and help us succeed. To be fair, some people really enjoyed working there, but this work environment is certainly not for everyone.

Points positifs

Decent remuneration

Points négatifs

Poor training, unrealistic expectations, lots of stress
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Excellent Job in Nova Scotia

The Nova Scotia offices (Halifax and Sydney) are excellent places to work. It is a very pleasant environment and management invests significant time into helping/training employees. The environment is very collaborative and almost everyone is willing to help. A large proportion of people working in Halifax are permanent employees and although there is a stigma around ‘lifers,’ the permanents are actually really great. As a new hire who was immediately tasked with working remotely due to COVID, it was very stressful at first but has gradually improved. Management was very patient and understanding with the new hires which was extremely helpful.As others have noted, this is not a regular collections job. This is the best/most interesting collections job available and if you have previous collections experience, you will thrive at this job.

Points positifs

Great management, collaborative environment, great pay

Points négatifs

Very steep learning curve
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Great work experience

I really enjoyed my time with the CRA and would consider going back. However, trough talking with friends and past coworkers it does seem to be very dependent on which team you land with. That is, most teams and managers are amazing, and some maybe less enjoyable.

Points positifs

Job security, relaxed environment, and enjoyable work

Points négatifs

Learning French is necessary to advance
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You are nothing more than a number

Training is atrocious. Hard to become a permanent employee. The training leaves a lot to be desired. When I was training and asking for help, I was told by a manager the cream rises to the top and the rest we drop. That’s when I decided to look for other employment.

Points positifs

Slightly above average pay

Points négatifs

To many to list
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Great benefits and work life balance

Poor hiring practices. Hiring is more focusd on filing quotas, rather than on experience.Limited chance for advancement, unless you are a visible minority. Toxic work environment. Poor collaboration among staff as a result of inexperienced management and constant competition for internal jobs. Excellent work life balance, benefits and time off. This is an area where the government is ahead of the curve.

Points positifs

Time off

Points négatifs

Toxic cultiure and poor management
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Good work life balance.

It is a good working environment where learning comes with application contemporaneously. Lots of support from management and fellow colleagues.Advancement in careers encouraged.
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Fun workplace, with helpful mamagement

I found the work place very easy going and the training is excellent so is management. I really learned a lot while working there and it helped me to perfect some of my skills.

Points positifs

Very accommodating

Points négatifs

Have to work a long time before you become permanent
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Toxic environment, it's who you know not how well you perform

If you're too good at your job and don't know the right person then there is little to no opportunity to advance or even move laterally within the call centre. They also implemented a new training strategy when I was there in Nov 2018-2019 where instead of waiting until after your first year and raise to train you to take on more duties, they'd do so before meaning that you'd be doing more for less money.

Points positifs

Constant potlucks, great benefits, networking

Points négatifs

Extreme favouritism, unprofessional managers, HR and unions are only out to protect their own reputations.
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Emplois et carrières chez Agence du revenu du Canada

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Mixed Experience

The training is excellent, but a lot of difficulties working from home, their network would often disconnect. If you love reading the same policy and procedures over and over for every call, this job is for you. You can never answer from your memory bank. In 5 weeks, I went through 3 managers. The 3rd one sent me a link to follow instructions to log into Pheonix pay system because I didn't get paid. Long story short, it wiped out everything on my computer. I was told I should not have downloaded the link. I just resigned at that point. They never set me up on direct deposit. My 1st paycheck came in the mail 4 weeks later by cheque. I'm still waiting to get paid for my last few weeks. If you have patience, for these types of issues for just a contract Job, than this job is for you. You are not guaranteed to be hired on full time. So don't quit your Job for this Job.

Points positifs

Good Pay

Points négatifs

Monotonous
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Excellent place of work. Would definitely recommend.

The people were all very professional and friendly. Lots of diversity and excellent work culture. The rules are very fair and transparent. Lots of training and opportunities for growth. Would love to work there again.
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didn't pay me

the work overall was pointless. Management constantly rotates and it generates a craven & paranoid atmosphere about addressing any challenges. Hundreds of hours of work undone whenever the next boss shuffles in a few months later.

Points positifs

hard to fire anyone, plus management doesn't want to put in the effort

Points négatifs

literally everything. Plus they don't pay you (google "Pheonix Pay")
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The place, people and work were extremely good. However, the technology was poor.

I did not have PC access through the entire training ground process and most of the first week of work... IT was not able to permanently fix the glitch.

Points positifs

Great supportive Supervisor, clean work environment, promotes taking breaks.

Points négatifs

Ongojng IT issues
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Horrible runnnnnn

Toxic environment. They don't care about you.... your just another number. The wrong people move up and right people don't get a chance. Experience and knowledge mean nothinnnngggg.... to them. The stress is too much and you can't even get on a current contract. Government rather look good handing out money then handing out money that was rightfully earned to their employees. Thanks for the Christmas orange, the dollarama chocolate and my buried half hour lunch cause you cant even treat your employees or give them a non productive time code for it. bahhh humm buggg

Points positifs

you get paid

Points négatifs

everything else
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People great! Work very busy.

Great place to work. Sometimes the stress can be overwhelming working with very tight time frames and other pressures involved in the workload. If you like to be busy this is the job for you. The people make up for it. I recommend working there.

Points positifs

Great benefits.

Points négatifs

Tight time frames
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Great work environment

Managers and coworkers are great. They are very accommodating. Paid sick, family, personal, and vacation leave. Union and management really care about the well-being of their employees.

Points positifs

Paid time off and great environment

Points négatifs

Dealing with angry people on the phone occasionally
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Fast passed

contractual work and didn't care whether someone had enough hours for employment insurance afterwards. The work is like an assembly line and you need to produce or you are terminated.
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Relaxing and easy going

Worked at CRA on contract. Managment is very nice and very understanding. They have a mental health line for you to contact and are reasonable on how you work.The most enjoyable part was being allowed to dress casually and being allowed to wear my headphones whilst working

Points positifs

Allowed headphones
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Don’t work here

It’s not worth the stress and workload. Stay in the private sector. Poor working conditions. Lack of leadership and accountability. You will not enjoy the nature of the work and taxpayers who are threatening and deceitful.
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not a fun place at times

it is the old girl.boy club, Upper management is bedding the staff, if you dont play the game you never moveFemale staff are constantly using the H word
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Note globale

4.0

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Notes par catégorie

4.2Équilibre vie professionnelle / personnelle
4.2Salaire / avantages sociaux
3.4Sécurité de l'emploi / évolution de carrière
3.6Direction
3.7Culture d'entreprise

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